Medical Receptionist, ENT, Outpatient Center, 8a-5p
LocationLouisville, Kentucky
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have20
Answers incoming calls, schedules appointments, updates patient demographics, maintains bump list, schedule for each division
Works closely with medical staff to ensure all patients are provided with quality care
Greets patients and visitors warmly and answers or refers inquiries
Utilizes Centricity Business Practice Management System
Registers patients according to standard procedures
Ensures availability of treatment information by filing and retrieving patient records
Schedules appointments for patients
Scans and files administrative and medical information in patient’s medical record
Makes appointment reminder calls to patients with upcoming appointments
Maintains forms and office supplies required for call center activities
Participates in staff and educational meetings
Maintains operations by following policies and procedures; reporting needed changes
Contributes to team effort to assure excellent patient care and service
Responds to customer’s needs in a way that demonstrates care, courtesy and respect
Listens attentively to customers in order to fully understand their needs
Delivers messages with courtesy, clarity and care
Communicates pertinent clinical/work status information to employer and other team members
Interacts effectively and in a supportive manner with persons of all backgrounds
Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
Provides efficient and professional telephone services
Eligibility2
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Skills
Centricity Business Practice Management System
Primary Location:
UofL Outpatient Center
Address:
401 E. Chestnut St.
Louisville, KY 40202
Shift:
Job Description Summary:
The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.
Job Description:
Essential Functions:
•
Welcomes patients and visitors by greeting warmly and answering or referring inquiries
•
Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
•
Ensures availability of treatment information by filing and retrieving patient records
•
Schedules appointments for patients
•
Scans and files administrative and medical information in patient’s medical record
•
Makes appointment reminder calls to patients with upcoming appointments
•
Maintains forms and office supplies required for call center activities
•
Participates in staff and educational meetings
•
Maintains operations by following policies and procedures; reporting needed changes
•
Contributes to team effort to assure excellent patient care and service
Other Functions:
•
Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service
•
Listens attentively to customers in order to fully understand their needs
•
The messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned
•
Interacts effectively and in a supportive manner with persons of all backgrounds
•
Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
•
Provides efficient and professional telephone services
•
Maintains compliance with all company policies, procedures and standards of conduct
•
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times