IT Associate Systems Engineer
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Before you apply
Salary$44k – $58k
LocationCorporate, Montgomery, Alabama, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience2+ yrs
DepartmentInformation Technology
Company size1,001–5,000 people
PostedOct 28, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Customer-service focus
Strong analytical and problem-solving skills
Ability to communicate technical information to non-technical employees
Hands on computer hardware experience, ability to multitask and prioritize
Ability to handle stressful working situations
Good written and verbal communication skills
Basic knowledge of computer software (installation and troubleshooting)
Working knowledge of MS Office (Word, Excel, and PowerPoint)
Organizational skills
Excellent Customer Service Skills
Minimum Associates degree or 2 years of IT experience troubleshooting hardware/software
Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory
Current clearance, or the ability to obtain, a Department of Defense minimum secret security clearance
Working knowledge of Office 365 Admin
Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience
Skills
Microsoft Office
Office 365
Windows 10
Windows 11
Windows Server
Active Directory
Webex
Zoom
Microsoft Teams
Solar Winds
Web Helpdesk
Network+
Helpdesk System
Benefits
Paid vacations
Paid holidays
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
Gym membership reimbursement
Company condominiums
About the role
Job Title – IT Associate Systems Engineer
Location – Home Office/Montgomery, AL
Rewards of Working at Caddell – Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums.
What You Will Do
· Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
· PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.
· Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
· User creation and deletion.
· Manage IT Inventory, Invoicing, and IT asset procurement.
· Perform software license management, renewal, notification, and invoicing.
· Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
· Perform periodic performance reporting to support capacity planning.
· Research and recommend innovative, and where possible, improved usage of technology for company initiatives.
· Report cyber security incidents to management and IT staff.
· Performs additional duties per supervisor’s direction.
· Working Conditions – Full time, office setting. 15-20% travel to project sites. Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others.
· Reporting Structure – Reports directly to Director of Information Technology.
What We Expect
Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment. There is a true sense of purpose and teamwork.
Knowledge, Skills, and Abilities
· Customer-service focus.
· Strong analytical and problem-solving skills.
· The ability to communicate technical information in an accessible manner to non-technical employees.
· Hands on computer hardware experience, ability to multitask and prioritize.
· Ability to handle stressful working situations.
· Good written and verbal communication skills are necessary.
· Basic knowledge of computer software (installation and troubleshooting).
Nice to have
· Working Knowledge of Office 365 Admin is a plus
· Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational and excellent Customer Service Skills are a must.
Education / Experience – Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software. Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory. Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience.
While the salary range is typically between $43,650 - $58,200 annually, applicants are encouraged to share compensation expectations as part of the application process. Caddell honors prior experience, education, and qualifications of applicants in order to make attractive and competitive offers.
Certifications, Licenses, etc. – Current clearance, or the ability to obtain, a Department of Defense minimum secret security clearance required.
Your career matters at Caddell, where there is a strong emphasis on the growth and development of every employee! We’re large enough to take on the most complex construction projects, but we know the contribution of each individual is the key to our success.
Legal
Caddell Construction is an Equal Opportunity Employer and prohibits discrimination against veterans, individuals with disabilities, and other protected classes under applicable laws and regulations.