Front Desk Manager
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Before you apply
SalaryNo pay range posted
LocationRoyal Sonesta Capitol Hill Washington, District of Columbia 20001
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentFront Office
Company size10,000+ people
PostedAug 28, 2026 · 2mo ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards
Excellent communication, leadership, conflict resolution, and customer service skills
Ability to multitask and thrive in a fast-paced hospitality environment
Strong organizational, problem-solving, and operational management skills
A passion for hospitality, leadership, teamwork, guest engagement, and operational excellence
3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience preferred
Previous supervisory or management experience within hotels or hospitality environments preferred
Experience managing guest recovery situations and creating exceptional guest experiences
Bachelor's degree in Hospitality Management, Business, or related field preferred
Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed
Skills
PMS
reservations systems
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
What you’ll be doing
Front Desk Manager
What this role is all about
Are you a people person with a passion for hospitality? First impressions matter — and our Front Office team helps set the tone for every guest stay. As the Front Desk Manager, you’ll lead the daily operations of the front desk while creating seamless, welcoming, and memorable guest experiences from check-in to check-out.
This role is perfect for someone who thrives in a fast-paced hospitality environment and loves balancing guest service, team leadership, and hotel operations. You’ll oversee Front Desk operations, support guest satisfaction, lead and develop teams, and help ensure every guest interaction reflects the warmth and energy of Sonesta’s People People culture.
If you’re service-driven, organized, collaborative, and passionate about hospitality leadership — we’d love to meet you.
What you’ll be doing
· Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management.
· Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, possibly Concierge Staff and guest service teams to deliver exceptional hospitality experiences.
· Ensure smooth hotel operations while maintaining high levels of guest satisfaction, service quality, and operational efficiency.
· Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution.
· Oversee room inventory management, room assignments, reservations coordination, upselling initiatives, and occupancy optimization.
· Partner closely with Housekeeping, Engineering, Food & Beverage, Revenue Management, and hotel leadership teams to support seamless guest experiences.
· Support hiring, onboarding, employee engagement, performance management, and ongoing team development initiatives.
· Monitor departmental productivity, labor management, operational reporting, cash handling, and Front Office financial performance.
· Ensure compliance with hotel operational standards, safety procedures, brand standards, and guest service expectations.
· Maintain strong knowledge of PMS systems, reservations systems, hotel procedures, loyalty programs, and hospitality operations.
· Support VIP arrivals, group business, special requests, and elevated guest experience opportunities.
· Help create a welcoming, energetic, and guest-focused environment aligned with Sonesta’s People People philosophy.
· Any other duties as assigned
What great looks like
Nice to have
· Bachelor’s degree in Hospitality Management, Business, or related field preferred.
· 3+ years of Front Office, hotel operations, guest services, or hospitality leadership experience preferred.
· Previous supervisory or management experience within hotels or hospitality environments preferred.
· Strong knowledge of Front Desk operations, PMS systems, reservations, room inventory management, and guest service standards.
· Excellent communication, leadership, conflict resolution, and customer service skills.
· Ability to multitask and thrive in a fast-paced hospitality environment.
· Strong organizational, problem-solving, and operational management skills.
· Experience managing guest recovery situations and creating exceptional guest experiences.
· A passion for hospitality, leadership, teamwork, guest engagement, and operational excellence.
· Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.