Veterinary Receptionist
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Before you apply
Salary$18 – $23/hr
LocationCaring Hands Animal Hospital - Centreville, Centreville, VA
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentReception
Company size501–1,000 people
PostedOct 21, 2026 · 1w ago
Verified live1d ago
Reposted once in the last 6 monthsEarliest listing first seen Oct 5, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
Proficient in Microsoft Office; comfortable learning new software and workflows
Reliable, punctual, and professional; ability to work independently and as part of a team
Genuine affinity for animals and comfort working in a clinical setting
Experience in a veterinary clinic, animal care facility, or medical office is considered a strong asset
Familiarity with veterinary or medical terminology is considered a strong asset
PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset
Skills
Microsoft Office
multi-line phone systems
POS
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
Professional development
About the role
Caring Hands Animal Hospital in Centreville is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.
We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
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A comprehensive benefits package, including medical, dental, and vision insurance
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Paid time off and a 401(k) plan for full-time employees
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Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
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Professional development opportunities
Salary: $16.00 - $23.00 per hour but pay scale can go higher, determined by the candidate’s skills, experience, and qualifications.
Schedule: This is a full-time position averaging 32–40 hours per week, Monday- Friday 7:30AM-8PM, Saturdays 8AM-4PM
Responsibilities
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Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
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Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
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Perform client check-out, including payment processing, posting charges, and scheduling future appointments
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Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet’s health
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Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
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Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
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Maintain a clean, organized, and welcoming reception and waiting area
Qualifications
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Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
•
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
•
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
•
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
•
Proficient in Microsoft Office; comfortable learning new software and workflows
•
Reliable, punctual, and professional; ability to work independently and as part of a team
•
Genuine affinity for animals and comfort working in a clinical setting
Nice to have
Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.
About the company
About Caring Hands CentrevilleCaring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.
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