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OP
OpenFX

Client Success, APAC

LocationSEA - Singapore, Singapore
Typefull-time
DepartmentGTM
EquityIncluded
Company size11+ people
First seen1w ago
Last seen2d ago
About the company
About UsOpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team’s execution has been exceptional, and we’re scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.
Role Overview
We are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you’ll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.
Responsibilities
Key Responsibilities: Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale
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Client Coverage & Engagement
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Serve as the primary point of contact for a growing portfolio of institutional clients across APAC.
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Build and maintain account growth plans covering each client’s business model, strategic priorities, and growth potential.
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Drive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.
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Deeply understand each client’s business to uncover opportunities and strengthen the relationship over time.
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Account Growth & Expansion
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Analyze client data to identify opportunities for volume growth and increased product adoption.
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Develop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.
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Own the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally
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Operational Excellence
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Build and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.
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Monitor client health metrics across the book, using data to identify risks and act proactively.
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Coordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.
AI-Powered Scale
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Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.
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Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.
What we are looking for
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Must-haves:
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3+ years of experience in fintech or financial services
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5+ years of total professional experience across account management, sales, consulting, and business operations
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Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.
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Advanced fluency with AI tools, applied as a core part of how you work.
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Excellent communication and relationship management skills.
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Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.
Nice to have
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What helps you stand out
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Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.
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Demonstrated understanding of FX markets and trading operations.
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Background in B2B client success or sales with exposure to account management or sales cycles
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Business-level Mandarin proficiency.
What We Offer
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Competitive salary and benefits package.
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Equity in a rapidly growing company.
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Opportunity to work in a fast-paced startup at the forefront of fintech innovation.
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Opportunity to make a significant impact on global financial infrastructure
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Collaborative work culture with emphasis on personal and professional growth.
Legal
We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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