Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support
Experience documenting incidents and corrective actions in a trouble-ticket system
Secret (or higher) security clearance
High school diploma and at least 2 years of relevant experience
Nice to have4
DoD AV/VTC or command-level meeting/event support experience
Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience
Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation
AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties
Eligibility2
U.S. Citizenship
Ability to meet applicable DISA personnel security and network-access requirements
Skills
Microsoft Teams
GVS
Cisco VTC
Crestron
AVIXA
DISA
Overview:
Job Title: AV/VTC & Telecommunications Support Specialist
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
Requirements
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.
Primary Responsibilities:
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Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations.
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Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
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Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events.
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Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
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Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
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Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
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Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
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Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
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Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
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Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.