We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically important enterprise customers, helping them achieve measurable business outcomes, expand adoption, manage change, and build long-term value with Pleo.
You’ll serve as a trusted advisor to senior customer stakeholders while coordinating the broader Pleo relationship across Customer Success, Product, Support, Sales, Finance, and other internal teams.
This is not a reactive account-management role. You’ll be expected to understand each customer’s business priorities, operating model, success criteria, and risk profile. You’ll turn that understanding into clear success plans, executive engagement strategies, adoption programs, renewal plans, and growth opportunities.
The right candidate will bring at least three years of direct experience managing enterprise customers, along with the communication skills, commercial judgment, and operational discipline required to manage high-value relationships in a fast-paced technology environment.
Who you’ll be working with and reporting to
You’ll report to our Manager of Customer Success, Large & High-Growth Customers and work closely with teams across:
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Sales and Account Management
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Product and Product Operations
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Program Management and Operations
You’ll work with customer stakeholders across finance, procurement, operations, technology, transformation, and executive leadership.
You’ll be responsible for creating alignment across these stakeholders, establishing clear governance, and ensuring Pleo remains connected to the customer’s evolving strategic and operational priorities.