Essential Duties & Responsibilities
Customer Experience & Sales
· Welcome every customer with professionalism, urgency, and a service-first mindset.
· Verify required identification and, when applicable, patient registration before completing transactions.
· Use thoughtful discovery questions to understand customer needs, preferences, experience level, and budget.
· Educate customers on available product categories, cannabinoids, formats, potency, and responsible use within the scope of the role.
· Recommend products confidently and accurately while supporting store sales goals, average order value, units per transaction, promotions, and loyalty initiatives.
· Process transactions accurately through the point-of-sale system and handle cash and other approved payment methods according to company policy.
· Resolve routine customer concerns professionally and escalate issues to leadership when appropriate.
Compliance & Transaction Accuracy
· Maintain an active Ohio Dispensary Employee License and comply with all DCC rules, company policies, and required training.
· Complete sales and dispensing transactions accurately and maintain required records in approved state tracking and POS systems.
· Follow purchase-limit, identification, product-handling, security, privacy, and recordkeeping requirements.
· Protect confidential customer and patient information and follow company privacy procedures.
· Immediately report suspected diversion, suspicious activity, transaction discrepancies, safety concerns, or compliance issues to leadership.
· Follow all cash-handling, drawer accountability, discount, refund, and transaction-correction procedures.
Store Operations & Team Support
· Maintain a clean, organized, secure, and customer-ready sales floor, reception area, fulfillment area, and assigned workstations.
· Assist with stocking, merchandising, labeling, order fulfillment, product organization, and other inventory-support activities as assigned.
· Complete opening, closing, daily cleaning, and operational checklists accurately and on time.
· Maintain current product, promotion, policy, and SOP knowledge by actively participating in meetings and training.
· Communicate effectively with peers and leaders and contribute to a respectful, accountable, and collaborative team environment.
· Demonstrate dependable attendance, punctuality, schedule flexibility, and readiness to support business needs.
· Perform other duties reasonably assigned in support of safe, compliant, and efficient dispensary operations.