We’re hiring a Forward Deployed Product Manager to own customer engagement outcomes from problem discovery through shipped impact.
This is not a traditional roadmap PM role, and it is not an implementation-only delivery role. You will sit at the intersection of customer, GTM, and engineering: understanding messy operational workflows, scoping the right MVP, translating customer needs into product requirements, and driving the engagement to measurable business value.
The core skill is turning ambiguity into shipped outcomes. You will work with customers who have complex workflows, fragmented data, security constraints, and high expectations. Your job is to create clarity, sequence the work, manage tradeoffs, and make sure what we build is useful for the customer and reusable for Bolo. For every customer engagement, especially pilots, the bar is not “did we deliver what we promised?” The bar is: did we create so much value that the customer does not want to live without Bolo when the pilot ends? This role is accountable for helping us reach that level of customer pull.
You will be accountable for both customer success and product learning. That means you are not just delivering one-off customer requests. You are expected to identify repeatable patterns, shape product direction, and help us build scalable delivery processes as we grow.
Note: This role can be based in Palo Alto, CA or Houston, TX. In either location, this is an in-person, customer-facing role. You should expect regular team collaboration, customer meetings, on-site discovery, and travel. Travel will vary by customer phase and may reach up to 50% during intensive discovery, deployment, or expansion periods.