Customer Success Manager (Fully Remote)
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Before you apply
LocationLebanon
Work moderemote
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentCustomer Success
Company size51–200 people
PostedOct 1, 2026 · 1mo ago
Verified live16h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business Administration, Sales, IT, or a related field
At least 3 years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales
Banking experience required
Experience managing ongoing customer relationships, including post-deployment engagement, adoption, business reviews, and customer needs
Demonstrated experience working with multiple business and technical stakeholders throughout complex enterprise deployments lasting six months or more, including transition and handover to ongoing operations
Ability to interpret usage data, dashboards, and customer outcome metrics, identify limitations in the available data, and translate findings into specific actions related to adoption, customer outcomes, or risk mitigation
Proven ability to collaborate with Delivery, Support, and Product teams to establish ownership, track actions to completion, and maintain constructive customer relationships
Working proficiency with CRM or Customer Success platforms, BI dashboards, and project management or support portals
Strong written and spoken English, with the confidence to communicate effectively with senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations
Willingness to travel for key go-lives, customer meetings, and business reviews, approximately 30% annually, as required
Experience within the fintech sector would be considered a strong plus
Experience in collections, lending, banking operations, or financial software
Lean or Six Sigma training/certification
Demonstrated experience facilitating measurable process improvement initiatives or workshops
Experience working with AI- or machine learning-enabled financial software
Proficiency in Thai, Spanish, or French, in addition to English
Skills
CRM
Customer Success platforms
BI dashboards
project management tools
support portals
AI/ML-enabled financial software
Benefits
Fully remote
Competitive salary
Inclusive work environment
Wellbeing program
Induction program
Mentoring buddy
Private health insurance
Unlimited PTO
About the company
EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched it’s Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 52 countries worldwide (MENA, EU, SEA). Two of our clients in SEA are major banks in the Philippines. We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.
Our people constitute the source of inspiration that drives us forward and helps us fulfill our purpose of being role models for a better world.
This is your chance to be part of a highly motivated, diverse, and multidisciplinary team that embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.
Our shared Values:
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We are transparent and direct
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We are positive and fun, never cynical or sarcastic
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We are eager to learn and explore
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We put the greater good first
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We are frugal, and we do not waste resources
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We are fanatically disciplined, and we deliver on our promises
We are EXUS! Are you?
About the role
We are looking for a Customer Success Manager to own post go live success and the long term health of an assigned portfolio of customers using EXUS debt collections and recovery platforms. You will turn product usage and customer outcomes into practical success plans, help customers realize value, and make emerging risks visible early.
You will work closely with Delivery, Support, Product, Engineering and the BAs depts. The Customer Success Manager owns commercial proposals, negotiations and renewals; this role provides customer insight, health evidence and expansion opportunities to support those decisions.
Responsibilities:
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Lead the transition from the project team after go-live.
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Drive platform adoption and customer value.
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Monitor customer health and flag retention risks early.
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Lead quarterly business reviews on outcomes and priorities.
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Coordinate customer communication and follow-up on critical issues with Support.
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Identify customer advocates and refer expansion opportunities to the Customer Success Manager.
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Represent the voice of the customer internally and follow up on agreed actions.
Requirements
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Bachelor’s degree in Business Administration, Sales, IT, or a related field.
•
At least 3 years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, with banking experience required. Experience within the fintech sector would be considered a strong plus.
•
Experience managing ongoing customer relationships, including post-deployment engagement, adoption, business reviews, and customer needs.
•
Demonstrated experience working with multiple business and technical stakeholders throughout complex enterprise deployments lasting six months or more, including transition and handover to ongoing operations.
•
Ability to interpret usage data, dashboards, and customer outcome metrics, identify limitations in the available data, and translate findings into specific actions related to adoption, customer outcomes, or risk mitigation.
•
Proven ability to collaborate with Delivery, Support, and Product teams to establish ownership, track actions to completion, and maintain constructive customer relationships.
•
Working proficiency with CRM or Customer Success platforms, BI dashboards, and project management or support portals.
•
Strong written and spoken English, with the confidence to communicate effectively with senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations.
•
Willingness to travel for key go-lives, customer meetings, and business reviews, approximately 30% annually, as required
Preferred Requirements
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Domain knowledge: Experience in collections, lending, banking operations, or financial software.
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Process improvement: Lean or Six Sigma training/certification, or demonstrated experience facilitating measurable process improvement initiatives or workshops.
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Technology exposure: Experience working with AI- or machine learning-enabled financial software.
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Additional languages: Proficiency in Thai, Spanish, or French, in addition to English.
Benefits
At EXUS, we help our people to achieve excellent results by creating a work environment that encourages individual and team success.
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Fully remote work setup
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Competitive salary
•
Inclusive work environment & Well-being Program
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A clear induction program & a mentoring buddy to help you
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Private health insurance allowance
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Unlimited time off
Legal
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