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Strategic & Organizational Leadership
Lead and develop the Event Management & Commercial Operations function, including people management, capability development, and workload prioritization.
Define and implement the operating model, governance, and standards for event execution and commercial operations. Build a high-performing team by providing direction, hands-on support, coaching, and mentoring.
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Hands-on Event Management (Playing Manager Role)
Personally plan, manage, and execute selected key company-led and co-sponsored events (e.g., national seminars, flagship congresses, high-impact regional meetings, webinars and company-wide meetings), acting as the primary operational owner when required.
Oversee event logistics, including venue selection, operational planning, vendor coordination, production of materials, and on-site execution.
Serve as the escalation point for complex or high-risk events, resolving issues related to compliance, operations, or execution quality.
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Event & Congress Governance
Establish and maintain standards, guidelines, and workflows for event management across the organization.
Ensure all events and commercial activities comply with internal policies, pharmaceutical promotion codes, data protection regulations, and applicable laws.
Review and approve event operational plans, budgets, and execution approaches, while remaining closely involved in execution where necessary.
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Vendor, Budget & Resource Management
Personally manage key vendor relationships while overseeing vendor strategy and performance across the function.
Lead budget planning, cost control, purchasing, and contract management in collaboration with Finance and Procurement.
Optimize resource allocation by balancing internal execution and vendor utilization.
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Commercial Operations Oversight (Marketing & Sales)
Oversee end-to-end operational support for Marketing and Sales activities, while directly engaging in priority initiatives where hands-on involvement is required.
Translate commercial strategies and requirements into practical, executable operational plans.
Ensure smooth coordination between Marketing, Sales, Medical, Compliance, and external vendors.
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Compliance, Risk Management & Quality Assurance
Work closely with Compliance, Legal, and Medical functions to ensure compliant execution of all commercial activities.
Proactively identify operational and compliance risks and take hands-on actions to mitigate them.
Ensure proper documentation, reporting, and audit readiness for events and commercial operations.
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Continuous Improvement & Operational Excellence
Use hands-on experience and post-event insights to drive continuous improvement in processes, tools, and ways of working.
Analyze operational KPIs, event outcomes, and stakeholder feedback to enhance quality, efficiency, and scalability.
Lead operational transformation initiatives, including standardization, digitization, and process optimization.