Data Analyst | Customer Journey & Attribution
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Before you apply
SalaryNo pay range posted
LocationIllinois Remote Work; North Carolina, US Offsite; Iowa, US Offsite; Massachusetts, US Offsite; New Jersey, US Offsite; Georgia, US Offsite; Connecticut, US Offsite; Virginia, US Offsite; Florida, US Offsite; New York, US Offsite; Maryland, US Offsite; South Carolina, US Offsite; Utah, US Offsite; Texas, US Offsite; Nevada, US Offsite; Michigan, US Offsite; Wisconsin, US Offsite
Work moderemote · United States
SeniorityLead
DepartmentCommand Center Software Customer Success
Company size10,000+ people
PostedOct 27, 2026 · 1w ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Practical, data-driven approach
Lead performance tracking and analysis across digital customer lifecycle touchpoints and 1:1 Customer Success efforts
Hands-on individual contributor
Gather, understand and use data to enable teams and prove impact
Measure how digital touchpoints work alongside direct CSM interventions to drive faster time-to-value, account retention, and revenue growth
Data storyteller partner for Campaign Strategy, Product Insights, and CS Operations teams
Versatile, resourceful and proactive
Strong Business Operations background
Design and build multi-touch attribution models
Establish data pipelines connecting digital engagement metrics with Gainsight CTA outcomes, meeting logged events, and CRM lifecycle stages
Connect early-stage adoption metrics to long-term business outcomes including NRR, expansion revenue, and customer retention
Provide data-backed recommendations to refine intervention thresholds, CTA targeting rules, and playbook messaging
Partner with Campaign Strategy and Product Insight to identify customer segments and usage patterns
Analyze drop-off points and conversion velocity across integrated campaign workflows
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty.
Within this organization, Customer Success Advocates focus on acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. Our team use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships.
We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions.
Job Description
We are looking for a practical, data-driven Data Analyst Manager to lead performance tracking and analysis across our digital customer lifecycle touchpoints and 1:1 Customer Success efforts.
In this hands-on individual contributor role you will help us gather, understand and use the data we need to enable our teams and to prove the impact of our work. You will help us measure how digital touchpoints (like automated emails and in-app triggers) work alongside direct Customer Success Manager (CSM) interventions to drive faster time-to-value, account retention, and revenue growth.
You’ll be the data storyteller partner for our Campaign Strategy, Product Insights, and CS Operations teams. If you’re versatile, resourceful and proactive, with a strong Business Operations background this role is the right one for you.
Responsibilities
1. Attribution Modeling & Impact Tracing
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Design & Custom Attribution Architecture: Build, maintain, and iterate on multi-touch attribution models to quantify the isolated and combined impact of adoption efforts, digital touchpoints and CSA human interventions and its correlation with product usage and customer retention.
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Hybrid Touchpoint Tracking: Establish data pipelines connecting digital engagement metrics (email opens, in-app triggers, product usage, event engagement) with Gainsight CTA outcomes, meeting logged events, and CRM lifecycle stages.
•
Full-Funnel ROI & Revenue Impact: Connect early-stage adoption metrics (TTV, active usage, feature adoption) to long-term business outcomes, including net revenue retention (NRR), expansion revenue, and customer retention.
2. Campaign Feedback & Journey Optimization
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Feedback Loop Optimization: Provide CSA leadership and Campaign Strategists with data-backed recommendations to refine intervention thresholds, CTA targeting rules, and playbook messaging based on holistic performance trends.
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Audience & Behavioral Segmentation: Partner with Campaign Strategy and Product Insight to identify customer segments and usage patterns, refining trigger logic for automated campaigns and automated Gainsight CTAs.
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Journey Bottleneck Analysis: Analyze drop-off points and conversion velocity across integrated campaign workflows to pinpoint where digital engagement stalls and where targeted intervention creates maximum incremental lift.