In-Bound Call Center Representative
Read straight from IronMountain Solutions's careers page, verified 12h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$16/hr
LocationIronMountain Solutions, Sparta, North Carolina
Work moderemote · United States
Typefull-time
SeniorityEntry
Experience3+ yrs
DepartmentMaritime & DHS Support Services
Company size19+ people
PostedJan 9, 2026 · 9mo ago
Verified live12h ago
May no longer be actively hiring
Posted by the company on Jan 9, 202668% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3+ years of experience in a call center
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Associate's degree preferred
Experience supporting or training new customer service representatives
Skills
Microsoft Office
CRM
ticketing tools
telephony systems
Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
Schedule: Full Time
Relocation: N/A
IronMountain Solutions is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice.
Job Responsibilities:
•
Answer and manage incoming calls and online tips from the public
•
Gather, clarify, and document information related to alleged criminal or suspicious activity
•
Review and assess tips to determine relevance and appropriate action
•
Conduct basic research using government, law enforcement, and open-source systems
•
Accurately document calls, tips, and findings in government systems
•
Prepare and route reports to the appropriate field offices or agencies
•
Escalate urgent or actionable information to designated personnel as needed
•
Follow established procedures, policies, and data privacy requirements
•
Provide professional, courteous customer service
Education and Experience Requirements:
•
3+ years of experience in a call center
•
Associate’s degree preferred
•
Experience resolving complex stakeholder or customer issues
•
Proven ability to manage multiple tasks in a high-volume environment
•
Strong multitasking skills, including simultaneous data entry, research, and communication
•
Comfortable working with diverse stakeholders across varying professional backgrounds
•
Strong analytical, research, and problem-solving skills
•
Ability to work independently with minimal supervision
•
Excellent verbal and written communication skills
•
Active listening skills and sound judgment in complex situations
•
Experience supporting or training new customer service representatives
•
Ability to generate ad-hoc reports using internal systems
•
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office