Guest Services Agent
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Before you apply
LocationHoliday Inn Express New Orleans Downtown
Work modeon-site
SeniorityEntry
DepartmentFront Office
Company size501–1,000 people
PostedOct 6, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer and data-entry proficiency
Problem-solving and conflict-resolution ability
Professional, friendly, and welcoming demeanor
High school diploma preferred
Previous hospitality or customer service experience preferred
Experience with hotel Property Management Systems (PMS) a plus
Skills
Property Management Systems (PMS)
computer
data-entry
Benefits
Free parking
About the company
129 rooms | 250 sq. ft. meeting/event space
Amenities: pool, fitness center.
Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.
About the role
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
JOB DESCRIPTION
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
Benefits
*FREE PARKING*
MINIMUM REQUIREMENTS
Education
•
High school diploma preferred.
Experience
•
Previous hospitality or customer service experience preferred.
•
Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
•
Strong customer service and communication skills.
•
Ability to multitask in a fast-paced environment.
•
Basic computer and data-entry proficiency.
•
Problem-solving and conflict-resolution ability.
•
Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
•
Greet, register, and check guests in/out efficiently and courteously.
•
Respond to guest inquiries, requests, and concerns promptly and professionally.
•
Handle payments, room assignments, and reservation changes accurately.
•
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
•
Maintain a clean and organized front desk and lobby area.
•
Willingness to work varied shifts, including weekends and holidays.
Legal
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*
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