Manager, Operation Excellence, Life Operations
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Before you apply
LocationHong Kong - FWD Tower
Typefull-time
SenioritySenior
Experience8+ yrs
DepartmentProject Management
Company size10,000+ people
PostedAug 20, 2026 · 2mo ago
Verified live6m ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business Administration, Information Systems, Insurance, or a related discipline
Minimum 8 years of experience in the Life Insurance industry with solid knowledge of insurance operations and product implementation
Minimum 5 years of experience leading product implementation, business transformation, or project management initiatives
Minimum 3 years of people management experience with a proven track record of leading and developing teams
Strong project management and stakeholder management capabilities
Demonstrated ability to manage multiple priorities in a fast-paced and dynamic environment
Excellent analytical, problem-solving, and decision-making skills
Strong business analysis and requirements management experience
Excellent communication, presentation, interpersonal, and negotiation skills
Proven ability to influence stakeholders and drive cross-functional collaboration
Self-motivated, results-oriented, and capable of working independently with minimal supervision
Strong attention to detail and commitment to delivering high-quality outcomes
Professional project management certification (e.g., PMP, PRINCE2, Agile certification)
Benefits
Health insurance
About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com
For more information about FWD Hong Kong, please visit www.fwd.com.hk/
The Job
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Train and manage Business analysts (BA). BA tasks include but not limited to design user requirement, review functional specification and design UAT test plan/ test case
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Act as the key team member to participate in projects, mainly focus on sales platform and New Business related projects
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Review and finetune workflow/ system flow design to improve operational efficiency
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Support production issue fix
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Analyze data to identify issues and business needs
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Act as project manager of operation projects
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Create detailed plans for how projects implemented then ongoing project management
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Identify key issues and risks throughout the project cycle
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Ensure projects and initiatives run smoothly
The Person
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Bachelor degree required, preferably in Business Administration or Information Systems
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Minimum 8 years in Life Insurance industry with well understanding in life insurance operation
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Able to manage multiple tasks simultaneously
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Solid business knowledge of insurance industry
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Strong in defining actual business needs throughout business case study
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Strong analytical and problem-solving capability
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Effective communication skill
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Experience in New Business & Underwriting is preferrable
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Experience in people management is preferrable
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Previous digital transformation/ product development experience will be advantageous
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Professional qualifications in project management will be ideal
We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.
Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.