Service Desk Agent
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Before you apply
LocationStrasbourg, Grand Est, France
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentInternational BU
Company size501–1,000 people
PostedNov 5, 2026 · 3d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree with minimum 4 years of relevant working experience
AD/LDAP basic management
HW/SW inventory management
Printers and printing services
Excellent analysis and problem solving
Prioritizing incidents, requests and changes
Familiar with ITIL concepts
End user support
Workstation and mobile devise OS, application and simple hardware support
IP-telephony system support
LAN cabling and patching
Centralized deployment of software and updates
Excellent use of the English language (verbal & written)
Skills
AD
LDAP
ITIL
About the company
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Agent to join our UniQue team in Strasbourg, France!
Responsibilities
What will you be bringing to the team?
•
Logging all relevant incident and service requests details and allocating categorization and prioritization
•
Providing first-line investigation and diagnosis
•
Resolving incidents and service requests whenever possible
•
Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration)
•
Keeping users informed of progress
•
Closing all resolved requests
•
Updating the Knowledge Base
Requirements
What do you need to succeed in this position?
•
Bachelor’s degree with minimum 4 years of relevant working experience
Working experience with the below:
•
AD/LDAP basic management
•
HW/SW inventory management
•
Printers and printing services
•
Excellent analysis and problem solving
•
Prioritizing incidents, requests and changes
•
Familiar with ITIL concepts
•
End user support
•
Workstation and mobile devise OS, application and simple hardware support
•
IP-telephony system support
•
LAN cabling and patching
•
Centralized deployment of software and updates
•
Excellent use of the English language (verbal & written)
Legal
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.