Systems Administrator / IT Support Specialist
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Before you apply
LocationFalls Church, VA
Work modehybrid
Typefull-time
SeniorityMid
Experience6+ yrs
DepartmentComputer World Services, Information Technology
Company size1,001–5,000 people
PostedAug 20, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree or equivalent combination of education and experience
6 years of relevant IT experience
Experience supporting Windows desktop/laptop environments
Experience with hardware/software installation, configuration, troubleshooting, and maintenance
Experience working with an IT Service Management (ITSM) tool and incident/service request management
Knowledge of ITIL or comparable IT service management practices
Strong customer service and communication skills
Candidate must possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance
ITIL certification and relevant technical certifications
Ability to provide on-site support within the NCR as required
Ability to provide night, weekend, holiday, or after-hours support as needed
Skills
Windows
ITSM
ITIL
About the role
Provide Tier 2 IT operations and end-user support for DHS environments. The resource will support daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.
Key Tasks & Responsibilities
Key Responsibilities
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Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
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Respond to and document incidents and service requests through the ITSM tool.
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Perform hardware/software troubleshooting and replacement.
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Provide walk-up and on-site end-user support.
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Provide after-hours, night, and weekend support as required, including during operational or emergent situations.
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Maintain documentation and operational records.
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Support other IT operations activities as assigned.
Education & Experience
Minimum Qualifications
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Bachelor’s degree or equivalent combination of education and experience.
•
6 years of relevant IT experience.
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Experience supporting Windows desktop/laptop environments.
•
Experience with hardware/software installation, configuration, troubleshooting, and maintenance.
•
Experience working with an IT Service Management (ITSM) tool and incident/service request management.
•
Knowledge of ITIL or comparable IT service management practices.
•
Strong customer service and communication skills.
•
Ability to provide on-site support within the NCR as required.
•
Ability to provide night, weekend, holiday, or after-hours support as needed.
Certifications
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Preferred: ITIL certification and relevant technical certifications.
Security Clearance
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Candidate must possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
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None
Legal
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].