Customer Service Agent
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Before you apply
SalaryUp to $20/hr
LocationSalt Lake City, UT, Salt Lake City, Utah, United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience3+ yrs
DepartmentMetTel Operations
Company size501–1,000 people
PostedMar 19, 2026 · 7mo ago
Verified live12h ago
May no longer be actively hiring
Posted by the company on Mar 19, 202668% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Minimum of 3 years of experience in customer service or account management
Strong problem-solving and communication skills (written and verbal)
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)
Bachelor's degree preferred
Experience within the telecommunications industry is a plus
Skills
Microsoft Office Suite
Excel
Word
PowerPoint
Project
About the company
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
About the role
We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team.
Role and Responsibilities:
This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services. The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.
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Serve as the primary point of contact for customer inquiries via phone and email
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Provide support for orders, service requests, and general account inquiries
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Troubleshoot service-related issues and submit repair tickets as needed
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Take ownership of customer concerns, driving resolution and escalating when appropriate
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Deliver accurate product and service information, including features, terms, and capabilities
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Process customer orders, forms, and service requests with accuracy and efficiency
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Route inquiries to appropriate internal teams when necessary
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Document all customer interactions in accordance with standard operating procedures
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Identify trends in customer issues and communicate insights to management
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Conduct follow-ups to ensure timely and satisfactory resolution
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Participate in cross-functional projects aimed at improving processes and service delivery
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Support additional operational tasks and responsibilities as assigned
Desired Skills and Experience:
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Full time / In office - Salt Lake City, Utah
•
Bachelor’s degree preferred
•
Minimum of 3 years of experience in customer service or account management
•
Experience within the telecommunications industry is a plus
•
Strong problem-solving and communication skills (written and verbal)
•
Ability to manage multiple priorities in a fast-paced environment
•
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)
*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
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Legal
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net