Field Support Technician (Journeyman)
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Before you apply
SalaryNo pay range posted
LocationNorth Chicago, IL
Work moderemote · United States
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentComputer World Services, Information Technology
Company size501–1,000 people
PostedOct 27, 2026 · 1w ago
Verified live3m ago
At a glanceSummarised by Seekless from the posting.
Associate’s degree in Information Technology, Networking, Telecommunications, or a related field, or equivalent professional experience
Minimum of four (4) years of relevant IT field support, network support, telecommunications support, structured cabling, or equipment installation experience
Experience troubleshooting network connectivity, end-user devices, and telecommunications equipment, and installing structured cabling and network-connected equipment
Ability to follow technical diagrams, rack layouts, and recovery procedures and to maintain accurate tickets and documentation
Strong customer-service, communication, organizational, and problem-solving skills
Active Secret clearance or higher
Ability to meet applicable DoDM 8140.03 qualification requirements for the assigned work role
Experience supporting federal or DoD IT environments across geographically dispersed locations
Experience supporting SEV 1 or SEV 2 outage response using ServiceNow or another ITSM platform
Hands-on experience terminating, testing, and troubleshooting copper and fiber-optic cabling
Experience supporting routers, switches, circuits, firewalls, VPNs, wireless, VoIP, and unified communications
Experience with site surveys, relocations, refreshes, COOP exercises, and familiarity with DISA STIGs
CompTIA A+
CompTIA Network+
CCNA
BICSI cabling or telecommunications certification
CompTIA Security+ or another certification aligned with the assigned DoDM 8140.03 work role
Skills
ServiceNow
LAN
WAN
VPN
routers
switches
firewalls
wireless
VoIP
DISA STIGs
About the role
Computer World Services, Corp. (CWS) seeks Field Support Technicians to provide hands-on technical support for the USMEPCOM ENLIST program, supporting network connectivity, telecommunications, structured cabling, end-user equipment, remote locations, site surveys, installations, facility relocations, and outage recovery.
Field Support Technicians diagnose and resolve incidents remotely and on site, execute approved installation and recovery procedures, and coordinate with the Service Desk, Field Operations Lead, engineering teams, local IT service providers, carriers, vendors, and Government personnel, while maintaining accurate tickets, equipment records, and site documentation.
Key Tasks & Responsibilities
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Provide on-site and remote support for USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP sites, and other supported locations.
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Diagnose and resolve network, telecommunications, cabling, hardware, software, and end-user device incidents, including LAN, WAN, VPN, circuit, router, switch, firewall, and wireless problems.
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Participate in on-call rotations supporting 24/7/365 outage response, responding within contractual timeframes and providing timely findings and status during Severity (SEV) 1 and SEV 2 incidents.
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Execute approved troubleshooting, recovery, and contingency procedures, implement approved workarounds, and verify restoration with site personnel before ticket closure.
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Document incident timelines, diagnostic steps, and resolutions, and collect logs, photographs, and test results for incident reporting and root-cause analysis.
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Install, configure, test, maintain, and replace laptops, desktops, thin/zero clients, network devices, VoIP handsets, mobile devices, and peripherals, verifying secure configuration before network connection.
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Install, terminate, test, label, and document copper and fiber-optic cabling, and maintain racks, patch panels, and telecommunications spaces.
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Assist with site surveys and support MEPS relocations, refreshes, network cutovers, and planned maintenance.
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Coordinate with installation service providers on Recruiting Services Network, NIPR, cloud, and remote-network incidents, and support COOP exercises and disaster-recovery activities when assigned.
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Maintain site inventories, rack layouts, as-built diagrams, and installation documentation, and update field guides and SOPs.
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Follow security, safety, change, asset, and configuration-management procedures, and report recurring problems and field activity for program reporting.
Education & Experience
Required:
•
Associate’s degree in Information Technology, Networking, Telecommunications, or a related field, or equivalent professional experience where permitted by the labor category.
•
Minimum of four (4) years of relevant IT field support, network support, telecommunications support, structured cabling, or equipment installation experience.
•
Experience troubleshooting network connectivity, end-user devices, and telecommunications equipment, and installing structured cabling and network-connected equipment.
•
Ability to follow technical diagrams, rack layouts, and recovery procedures and to maintain accurate tickets and documentation.
•
Strong customer-service, communication, organizational, and problem-solving skills.
Preferred:
•
Experience supporting federal or DoD IT environments across geographically dispersed locations.
•
Experience supporting SEV 1 or SEV 2 outage response using ServiceNow or another ITSM platform.
•
Hands-on experience terminating, testing, and troubleshooting copper and fiber-optic cabling.
•
Experience supporting routers, switches, circuits, firewalls, VPNs, wireless, VoIP, and unified communications.
•
Experience with site surveys, relocations, refreshes, COOP exercises, and familiarity with DISA STIGs.
Certifications
•
Required: Ability to meet applicable DoDM 8140.03 qualification requirements for the assigned work role.
•
Preferred: CompTIA A+, CompTIA Network+, CCNA, BICSI cabling or telecommunications certification, CompTIA Security+, or another certification aligned with the assigned DoDM 8140.03 work role.
Security Clearance
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Active Secret clearance or higher is required.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
Work Environment / Travel:
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Remote or field-based when not providing on-site support; Chicago, IL–area candidates preferred.
•
Technicians may be assigned to USMEPCOM Headquarters, MEPS, Remote Processing Substations, COOP facilities, and other locations; travel is required.
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Participation in an on-call support rotation is required.
Administrative Notes:
Period of Performance: March 1, 2027 – February 28, 2033
Contract Start Date: March 1, 2027
Note: By applying to this position, the candidate acknowledges and consents to having their resume included in an active competitive Government contract bid.
Legal
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].