• Lead the Service Network Governance organization and establish priorities, procedures, controls, and performance expectations.
• Oversee the administration and governance of CE Care, B2B, Dacor, and other field-service accounts.
• Manage the service-partner contract lifecycle, including development, execution, renewal, amendment, and termination.
• Coordinate contractual, legal, credit, accounting, compliance, banking, and documentation requirements with internal stakeholders and external partners.
• Lead the onboarding of new service providers, accounts, and technicians, including background checks, training, account setup, documentation, and system access.
• Oversee the creation and maintenance of customer, vendor, service-provider, and technician master data.
• Ensure that account information, banking details, labor rates, service terms, contact information, and technician status are accurate and current.
• Manage service-network access to company systems, applications, and training platforms, including activation, modification, suspension, and deactivation.
• Coordinate administrative support for service-partner and technician training programs.
• Support field-service readiness for new-product launches by coordinating training, communications, system access, account setup, and partner requirements.
• Lead service-partner communications and support seminars, summits, training events, skills competitions, and recognition programs.
• Coordinate service-network branding programs, including uniforms, identification materials, and vehicle graphics.
• Oversee invoice processing, payment coordination, account reconciliation, and resolution of billing or banking discrepancies.
• Support annual budget development, expense forecasting, financial controls, and ongoing budget management.
• Monitor contract status, onboarding progress, account accuracy, invoice performance, system access, training completion, and administrative service levels.
• Identify operational, contractual, financial, compliance, and data risks and coordinate corrective actions.
• Develop reporting that provides leadership with visibility into performance, open issues, risks, and required actions.
• Lead process-improvement initiatives that increase accuracy, speed, compliance, scalability, and partner satisfaction.
• Build strong working relationships with internal teams, service-company owners, technicians, vendors, and other external partners.
• Escalate significant risks and unresolved issues with clear business impact, supporting facts, and recommended actions.