This role has a weekly hybrid work schedule with two days per week on site at the client location in Fraser MI.
In the position of On-site Dedicated Client Liaison, you will be responsible for supporting the intake, coordination, and resolution of inquiries, issues, and service requests related to the Client’s employee benefits package. This includes absence, applicable PFMLs, short- and long-term disability, accommodation services, and other services provided by Sun Life to the Client. This role requires a deep understanding of employee benefits and the ability to translate that expertise into practical, effective workplace solutions that support both the Client and their employees.
You will be accountable for driving Client issues to accurate and timely resolution, while ensuring clear and consistent communication with the appropriate individuals and teams at Sun Life and the Client. You will partner closely with stakeholders such as the Client human resources/benefits teams, payroll, employee relations, managers, and other personnel to answer questions, provide guidance, and support training or education related to Sun Life services. You may also engage directly with Client employees, offering guidance on their Sun Life-related benefits and helping them understand the resources and support available to them.
On-site attendance at Client facilities is a required responsibility of this position. You must be available to attend meetings and be on site with the client two days a week at the Fraser location. Also, you must be able to visit the client’s second location in Saline once a month.