Leadership & People Development
* Lead, coach, and develop General Managers and their leadership teams across all assigned locations.
* Model professionalism, integrity, and high ethical standards, inspiring teams to uphold the same values.
* Partner with Talent Acquisition to identify, attract, and retain top management‑level talent, both internal and external.
* Assess staffing levels, build leadership capability, and develop strong successor pipelines.
* Cultivate a culture of accountability, engagement, and continuous improvement.
* Ensure consistent execution of company standards related to safety, service quality, site appearance, and operational procedures.
* Conduct regular and unannounced audits, including inventory counts, cash drawer inspections, safe controls, and reconciliation of discrepancies.
* Coach General Managers to maintain proper non‑fuel inventory levels, cash controls, product pricing, and product mix.
* Maintain operational knowledge of POS systems and ensure teams adhere to established processes.
Financial & Business Performance
* Establish and own district‑level goals aligned with company objectives related to people, profit, safety, service, and quality.
* Analyze P&L statements, budgets, coverage ratios, and expense reports to drive sustainable financial performance.
* Supervise key performance indicators, find opportunities for improvement, and communicate insights to the Area Director and truck service leadership.
* Ensure each location operates as a profitable, well‑run business with strong cost controls and revenue optimization.
* Champion exceptional customer service standards across all locations.
* Coach teams on effective service principles and engage directly with customers when needed to resolve issues.
* Ensure every traveler receives a consistent, high‑quality experience.
Compliance & Certification
* Stay current on industry guidelines, regulatory requirements, and operational standards.
* Complete required lead certification for the majority of restaurant brands managed (minimum of two)
* Travel regularly within the district, including occasional overnight stays.
* Maintain a valid driver’s license.