Dispatcher (Green Cove Springs, FL)
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Before you apply
LocationGreen Cove Springs, FL
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size1,001–5,000 people
PostedSep 28, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED required
Strong computer skills, including Microsoft Office Suite and dispatch management software
Ability to read maps, route plans, and interpret GPS tracking information
Excellent organizational and multitasking abilities
Strong problem-solving and decision-making skills
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to manage multiple priorities simultaneously
Ability to remain calm and professional under pressure
Strong customer service orientation
Ability to exercise sound judgment and make decisions quickly
Ability to work independently and as part of a team
Behave Ethically - demonstrates integrity, professionalism, and adherence to company values and policies
Build Relationships - develops and maintains positive working relationships
Communicate Effectively - clearly conveys information through verbal, written, and electronic communication
Customer Focus - anticipates and responds to customer needs in a timely and professional manner
Organization and Planning - effectively prioritizes work, manages schedules, and maintains accurate records
Problem Solving - identifies operational issues, evaluates options, and implements practical solutions
Adaptability - adjusts quickly to changing priorities and business needs
Associate's Degree or Bachelor's Degree in Business, Logistics, Transportation, or a related field preferred
Minimum of 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred
Prior experience in the waste, recycling, transportation, trucking, or service industry strongly preferred
Experience working in a fast-paced, customer-focused environment
Ability to work flexible hours when operational needs require
Must agree to background authorization and drug test
Skills
Microsoft Office Suite
dispatch management software
GPS tracking
GPS
routing software
fleet management software
Benefits
Competitive salary
Medical insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Career growth
Inclusive workplace
About the company
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
About the role
The Dispatcher is responsible for coordinating daily waste collection operations by effectively utilizing drivers, routes, and equipment to maximize productivity and ensure exceptional customer service. This position serves as the central point of communication between drivers, operations management, maintenance personnel, and customers to ensure all routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements.
Why FCC Environmental Services?
At FCC Environmental Services, we are committed to providing safe, reliable, and environmentally responsible waste collection services. We value our employees and offer opportunities for growth in a collaborative and fast-paced work environment.
Essential Duties and Responsibilities
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Dispatch drivers and assign routes based on daily operational needs.
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Monitor vehicle locations, route progress, and service completion throughout the day.
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Communicate with drivers regarding route changes, delays, service requests, accidents, breakdowns, and emergencies.
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Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.
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Ensure timely completion of residential, commercial, and municipal collection routes.
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Respond to customer service issues and provide prompt resolution or escalation when necessary.
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Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.
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Track missed pickups, extra pickups, container deliveries, and special service requests.
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Utilize dispatching, GPS, routing, and fleet management software systems.
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Assist with scheduling driver coverage for vacations, absences, and unexpected operational demands.
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Ensure compliance with DOT regulations, company safety policies, and operational procedures.
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Generate and maintain daily, weekly, and monthly performance reports as needed.
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Support continuous improvement initiatives to improve route efficiency and customer satisfaction.
Education
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High School Diploma or GED required.
•
Associate’s Degree or Bachelor’s Degree in Business, Logistics, Transportation, or a related field preferred.
•
Relevant experience may be considered in lieu of formal education.
Experience and Qualifications
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Minimum of 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred.
•
Prior experience in the waste, recycling, transportation, trucking, or service industry strongly preferred.
•
Experience working in a fast-paced, customer-focused environment.
•
Strong computer skills, including Microsoft Office Suite and dispatch management software.
•
Ability to read maps, route plans, and interpret GPS tracking information.
•
Excellent organizational and multitasking abilities.
•
Strong problem-solving and decision-making skills.
•
Ability to work flexible hours when operational needs require.
Knowledge, Skills & Abilities
•
Excellent verbal and written communication skills.
•
Strong attention to detail and accuracy.
•
Ability to manage multiple priorities simultaneously.
•
Ability to remain calm and professional under pressure.
•
Strong customer service orientation.
•
Ability to exercise sound judgment and make decisions quickly.
•
Ability to work independently and as part of a team.
Personal Characteristics
Behave Ethically
Demonstrates integrity, professionalism, and adherence to company values and policies.
Build Relationships
Develops and maintains positive working relationships with employees, customers, and stakeholders.
Communicate Effectively
Clearly conveys information through verbal, written, and electronic communication methods.
Customer Focus
Anticipates and responds to internal and external customer needs in a timely and professional manner.
Organization and Planning
Effectively prioritizes work, manages schedules, and maintains accurate records.
Problem Solving
Identifies operational issues, evaluates options, and implements practical solutions.
Adaptability
Adjusts quickly to changing priorities and business needs in a dynamic operating environment.
Working Conditions
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Office environment with frequent communication via phone, radio, and computer systems.
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May occasionally visit operational yard and fleet areas.
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Ability to work early mornings, evenings, weekends, and holidays as operational needs require.
Benefits
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Competitive compensation package
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Medical, Dental, and Vision Insurance
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401(k) with Company Match
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Paid Time Off (PTO)
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Career growth and advancement opportunities
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Inclusive and supportive workplace culture
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate, and retain the best people in our industry, whatever their backgrounds. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
Legal
FCC Environmental Services, LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Hiring process
Note: If an offer letter is extended you must agree to background authorization and a drug test is required to be taken within 72 hours of the offer letter being signed