Client Support Specialist II - Market Data Services
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Before you apply
LocationOFF USA: GA Atlanta HQ (5660 New Northside Drive), United States
Work modeon-site
Typefull-time
SeniorityMid
Company size10,000+ people
First seenOct 17, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree
Strong customer facing communication skills
Strong aptitude to troubleshoot and solve problems
Understanding of networks and a thorough understanding of core computing concepts
3+ years of experience in a client facing role
Knowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10)
Exposure to front office trading/market data environments, ideally in a client/business facing role
Knowledge of financial markets and associated terminology
Skills
Unix
Unix power tools
Unix scripting
Work Hours: 9:00 am to 6:00 pm Eastern time
Job Purpose
ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.
Responsibilities
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Provide exceptional overall client experience to clients using time-sensitive, mission critical applications
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Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support
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Thoroughly diagnose technical problems and communicate solutions to customers
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Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests
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Gain a deep understanding of ICE Data Services market data products, architecture, and customer base.
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Work closely with product, development, and QA to serve as the voice of the customer internally and drive resolution of issues
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Identify trends to address with the client or internally to improve client experience and workflow
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Strong aptitude to troubleshoot and solve problems
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Strong customer facing communication skills (written and verbal)
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Ability to multitask and pay attention to details
Knowledge and Experience
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Bachelor’s degree
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3+ years of experience in a client facing role is desirable although a strong candidate with lesser experience will be considered
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Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional
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Strong customer facing communication skills
•
Strong aptitude to troubleshoot and solve problems
•
Understanding of networks and a thorough understanding of core computing concepts (CPU’s, memory, I/O, etc.)
•
Knowledge of Unix, Unix power tools, Unix scripting (proficiency of 7+ on a scale of 10) is desirable
•
Exposure to front office trading/market data environments, ideally in a client/business facing role is desirable
•
Knowledge of financial markets and associated terminology is beneficial
Legal
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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