At a glanceSummarised by Seekless from the posting.
Must have16
Establish a positive rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility
Promote Exceptional Customer Service to create a positive environment for members and guests
Take Initiative, be proactive, and be confident in decision making
Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident
Maintain a Standard of Excellence in professionalism and cleanliness
Serve as a key link between Members and Full-Time Staff by the enforcement of policies and procedures as set forth by the department
Serve as a primary customer service representative for the department of Intramural-Recreational Sports
Provide excellent customer service to UVA students, faculty, staff, dependents, and guests of the University
Sell recreation memberships, programs, and other services, taking payment for services, and answering the telephone and walk in inquiries
Resolve issues in a friendly and efficient manner
Prepare reports including financial accountability, payroll deduction, membership retention, program registrations and other service reports
Support department initiatives and special events
Promote GREAT customer service in a respectful environment
Successful completion of department training
Attend regularly scheduled attendant staff meetings and in-service sessions
Current UVA student
Nice to have1
Students available during Summer 2026 and are interested in continuing into the following academic year
Responsibilities
Team Members Responsibility:
•
Establish a positive rapport and relationship with Student and Departmental Staff, Members and Guest of the Facility.
•
Promote Exceptional Customer Service to create a positive environment for members and guests.
•
Take Initiative, be proactive, and be confident in decision making.
•
Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post Incident/Accident.
•
Maintain a Standard of Excellence in professionalism and cleanliness.
•
Serve as a key link between Members and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.
Area Specific Responsibilities:
•
Serve as a primary customer service representative for the department of Intramural-Recreational Sports.
•
Provide excellent customer service to UVA students, faculty, staff, dependents, and guests of the University.
•
Sell recreation memberships, programs, and other services, taking payment for services, and answering the telephone and walk in inquiries.
•
Resolve issues in a friendly and efficient manner.
•
Prepare reports including financial accountability, payroll deduction, membership retention, program registrations and other service reports.
•
Support department initiatives and special events.
Requirements
Requirements/Qualifications:
•
Promote GREAT customer service in a respectful environment.
•
Successful completion of department training.
•
Attend regularly scheduled attendant staff meetings and in-service sessions.
Location of positions: Aquatic & Fitness Center, Slaughter Recreation Center, Mem Gym, North Grounds Recreation Center.
Nice to have
Students available during Summer 2026 and are interested in continuing into the following academic year are preferred.
Anticipated Weekly Hours: 5-15
Compensation: $14.50 Hourly
MINIMUM REQUIREMENTS
Education: Current UVA student
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
Legal
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more aboutUVA’s commitment to non-discrimination and equal opportunity employment.