Desktop Support
LocationPine Bluff, Arkansas, United States
Work modeon-site
Typecontract
SeniorityMid
Experience5+ yrs
Company size1,001–5,000 people
PostedJul 28, 2026 · 2mo ago
Verified live23h ago
At a glanceSummarised by Seekless from the posting.
5+ years of experience
PC troubleshooting and support
Software installation and maintenance
Hardware diagnostics and repair
LAN switching and basic networking
Data networking support
Voice/Telephony team support
Server team support
Undergraduate degree or vocational certificate or 2 years of experience in information systems
2-3 years desktop/desk-side support with exceptional customer service
Knowledge of operating systems
Knowledge of Microsoft Office Suite and software applications
Extensive experience troubleshooting software applications
Experience with Active Directory administration
Skills
PC
LAN switching
networking
Active Directory
Microsoft Office Suite
About the role
· Position Type: Backfill
· Work Model: 100% Onsite (5 days/week)
Requirements
· Experience Required: 5+ years
· Primary Focus: Desktop Support
· Technical Skills:
o PC troubleshooting and support
o Software installation and maintenance
o Hardware diagnostics and repair
o LAN switching and basic networking
o Data networking support
o Voice/Telephony team support
o Server team support
Hiring process
· Interview Process:
o Round 1: Virtual interview
Round 2: In-person interview
Responsibilities
PROVIDE SUPPORT OF ALL DESKTOP PERSONAL COMPUTERS AND RELATED EQUIPMENT AND TO ENSURE THAT ALL EMPLOYEES HAVE THE APPROPRIATE TOOLS TO PERFORM THEIR JOB FUNCTION AND THAT THESE TOOLS ARE KEPT IN WORKING ORDER AND, WHERE NECESSARY, REPAIRED WITH THE MINIMUM OF USER DISRUPTION. HANDS ON POSITION - WILL BE MEETING FACE TO FACE WITH END USERS. THE JOB QUALIFICATIONS WOULD NORMALLY BE MET THROUGH ATTAINMENT OF AN UNDERGRADUATE DEGREE OR VOCATIONAL CERTIFICATE, OR 2 YEARS OF EXPERIENCE IN INFORMATION SYSTEMS, PREFERABLY IN A TECHNOLOGY ENVIRONMENT. DUTIES REQUIRE STAFF TO EXERCISE A HIGH DEGREE OF DISCRETION AND INDEPENDENT JUDGMENT. • 2-3 YEARS DESKTOP/DESK-SIDE SUPPORT WITH EXCEPTIONAL CUSTOMER SERVICE. KNOWLEDGE OF OPERATING SYSTEMS, MICROSOFT OFFICE SUITE AND SOFTWARE APPLICATIONS. EXTENSIVE EXPERIENCE TROUBLESHOOTING SOFTWARE APPLICATIONS. KNOWLEDGE BASE IS AVAILABLE FOR CLIENT’S PROPRIETARY SOFTWARE APPLICATIONS. EXPERIENCE WITH ACTIVE DIRECTORY ADMINISTRATION.
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