PRINCIPAL ACCOUNTABILITIES:
• Manage external vendor relations within the Merchandise and Planning organization
• Facilitate communication with internal stakeholders, working to consistently improve efficiencies. Manage communication flow for meetings and conference calls, providing relevant agendas and follow-up notes.
• Pricing/Retail management across all internal systems and Ecommerce.
• Product and SKU management across all systems.
• Act as functional bridge between the external vendor and internal stakeholders.
• Establish vendor management tasks, informing internal partners as required, including product specification review, sample management, product test management, product set up, online management, purchase order tracking, special order facilitation and photo asset management/on-line product exposure.
• Track, measure, report and evaluate product performance, providing insights to both internal and external partners through monthly reporting across channels and the vendor builder.
• Track, measure, report and evaluate vendor performance. Coordinate and inform internal stakeholders monthly via a standardized report. (Vendor report card).
• Identify and mitigate business risk by keeping all stakeholders fully informed and able to make timely decisions.
• Troubleshoot vendor issues and present to management as required.
• Manage vendor chargebacks and QC performance, informing both internal and external partners.
• Identify improvement areas internally working with internal stakeholders to find acceptable resolutions.
• Identify, implement and continuously enhance efficiencies associated with vendor management
• Facilitate product development workflow process through all stages to ensure timely and accurate delivery at all stages through Logility including meeting follow-up, product proposal and quotations, product samples, specification worksheets, product images, product feeds, testing, and RTV notices.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
• Cross Functional meeting set up for internal and external teams.
o IT, ECOM, Creative, Marketing, Special Orders, Learning & Development, Accounts Payable, etc.
• Liaison between vendor and merchandise teams to ensure all product development is on track and meeting the expectations of both parties.
• Creation of project timeline and ensuring we are staying on key dates.
• Creation of needed training documents related to the builder.
• Competitive analysis of merchandise categories across a variety of brick and mortar and ecommerce retailers.
• All SKU set up and maintenance for vendor
• Provide detailed weekly reporting about what is/is not working within product categories for merchants and vendor partner.
• Facilitate and support customer service team to ensure positive customer facing experience.