As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax’s specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success
What you’ll do
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Manage customer expectations and scope changes throughout the implementation lifecycle.
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Respond promptly and professionally to all customer requests and technical enquiries.
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Work directly with customers to implement and test specialized Equifax solutions.
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Gather and analyze detailed business requirements to ensure solutions meet client needs.
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Document user requirements, business processes, and workflows to create process maps and scoping documents.
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Create functional specifications and change request documentation as required.
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Monitor and report on application changes and specific client requests.
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Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
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Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
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Maintain an up-to-date understanding of new product developments across the Equifax business.
What experience do you need
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A minimum 3-year degree in a Business or IT Systems discipline.
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1+ years of experience as a business-focused Business Analyst.
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Proven experience in a role involving direct interaction with external customers.
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1+ years of hands-on experience with Microsoft SQL Server or Oracle database management.
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Demonstrated experience with process mapping and workflow documentation using Visio.
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Professional proficiency in XML interfaces and business systems infrastructure.
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Technical aptitude in navigating basic architecture and data structures.
What could set you apart
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Working knowledge of Equifax bureau & Identity Related Products.
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An understanding of the credit origination or lending process.
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An understanding of the AUSTRAC KYC rules.
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A willingness to drive AI usage, not just for personal productivity, but to transform how we work.