IN
invygoCustomer Support Specialist
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Before you apply
LocationCairo, Cairo Governorate, Egypt
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCustomer Experience
Company size11–50 people
PostedOct 19, 2026 · 2w ago
Verified live3d ago
Reposted once in the last 6 monthsEarliest listing first seen Sep 10, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
Managed customer issues and resolution through calls, chats or emails
Provided exceptional customer experience in every interaction
Handled many requests & solved complaints with ease and confidence
Achieved Individual & Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics
Work experience in Customer Service or Customer Experience industry
Fluent English
Great Computer, Office and Google suite skills or experience with other similar platforms
Excellent troubleshooting and multi-tasking skills
Extremely organized and able to structure your day to achieve your targets
Participated in developing new processes to gain efficiency & develop new products
Partnered with engineering & data team, built relationships with car-dealers, supported marketing with feedback loop initiatives
Passionate about helping people and have outstanding communication skills
Comfortable working in a startup environment
Committed to drive continuous Customer Satisfaction improvement
Great attention to detail at a high speed
Positive & can-do attitude, taking ownership of ongoing issues, going the extra mile for the customer and eager to solve the root cause
Great team player and appreciate to work both individually and as a team
Flexibility to work from office
Skills
Google Suite
Office
About the role
As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.
What you will do
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Manage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assigned
•
Offer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internally.
•
Handle many requests & solve complaints with ease and confidence.
•
Achieve Individual & Team KPI: SVL, CSAT, Chat bot performance and other contact handling metrics.
•
Participate in developing new processes to gain efficiency & develop new products to enhance customer experience working cross-functional: partner with engineering & data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etc.
Requirements
•
Work experience in Customer Service or Customer Experience industry
•
Fluent English is a must
•
Flexibility to work from office
•
You have great Computer, Office and Google suite skills or experience with other similar platforms
•
You possess excellent troubleshooting and multi-tasking skills
•
You are extremely organized and able to structure your day to achieve your targets.
What we like
•
You are passionate about helping people and have outstanding communication skills
•
You are comfortable working in a startup environment
•
You are committed to drive continuous Customer Satisfaction improvement
•
You have great attention to detail at a high speed.
•
You show a positive & can-do attitude, taking ownership of ongoing issues, including those that haven’t necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way out.
•
You are a great team player and appreciate to work both individually and as a team.