Client Services Manager - Carrier Practice
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Before you apply
Location2850 Golf Road, United States
Work moderemote
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentSales/Production
Company size10,000+ people
First seenOct 30, 2026 · 1w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree
3 years related experience
Insurance license required
Solid understanding of risk, insurance, and claims
Proficient in Excel and PowerPoint
Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action
Navigates nearly all sensitive situations with poise and confidence
Confident when communicating, often gets point across
Prioritizes work effectively
Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client
Understands drivers of risk, key individuals within the company and industry/competitor developments
Can discuss client's business beyond claims
Robust understanding of risk, insurance and claim industry information and trends
Knows what to look for and why in given industry
Creates positive team environment for others, including adjuster team members
Strong working knowledge of GB products and services
Completed training and/or certification courses to demonstrate knowledge in these areas
Industry designations highly preferred
Often travels for client needs
Able to travel approximately 30% - 35%
Skills
Excel
PowerPoint
Introduction
At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Manage a diverse book of 25+ clients across multiple industries, serving as a trusted advisor and primary point of contact while delivering exceptional service, building strong relationships, and driving successful client outcomes. Utilize analytics, project management, and problem-solving skills to identify trends, lead client meetings, support renewals, and collaborate with internal teams to develop effective solutions that meet clients’ evolving needs.
How you’ll make an impact
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May manage 25+ routine/moderately complex clients.
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Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients.
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Primarily focused on delivering exceptional service to all clients within book.
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Solves common issues, identifies client concerns/opportunities and drives solutions with limited guidance.
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Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his/her manager.
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Develops client trust and confidence.
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Renews own accounts of low to moderate complexity with limited assistance.
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Organizes and leads effective group meetings on behalf of client (claims reviews)
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Perceived as critical link between client, management and claims operations.
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Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.
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Obtains data through internal tools and manipulates to identify trends and meaningful information for clients.
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Executes and presents analysis results proficiently.
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Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments.
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Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed. Stays current on company and industry developments.
About You
Required: Bachelor’s degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions).
Nice to have
Preferred: Strong working knowledge of GB products and services. Has completed training and/or certification courses to demonstrate knowledge in these areas. Able to travel approximately 30% - 35%. Industry designations highly preferred.
Behaviors: Proficient in Excel and PowerPoint. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Navigates nearly all sensitive situations with poise and confidence. Confident when communicating, often gets point across. Prioritizes work effectively. Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client. Understands drivers of risk, key individuals within the company and industry/competitor developments. Can discuss client’s business beyond claims. Robust understanding of risk, insurance and claim industry information and trends. Knows what to look for and why in given industry. Creates positive team environment for others, including adjuster team members.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
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Competitive compensation
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Comprehensive benefits programs designed to support your well-being
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Career development opportunities and ongoing learning
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A collaborative, people-first culture with accessible leadership
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The opportunity to do meaningful work with global reach and local impact
Legal
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)