IT Operations Specialist
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Before you apply
LocationBerlin, Brandenburg, Berlin, Germany
Work modeon-site
Typefull-time
SeniorityMid
DepartmentManaged Services
Company size1,001–5,000 people
PostedSep 25, 2026 · 1mo ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Proven experience in IT Support, IT Operations, or Service Desk environments
Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies
Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow
Advanced MacOS administration and end-user support experience
Excellent communication, customer service, and stakeholder management skills
Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment
CompTIA A+
CompTIA ITF+ (IT Fundamentals)
Google IT Support Professional Certificate
Microsoft Certified: Endpoint Administrator Associate
Jamf Certified Associate
Okta Certified Professional
Skills
MacOS
Windows
Jamf
Microsoft Intune
Kandji
Okta
Google Workspace
Microsoft 365
Jira
Zendesk
ServiceNow
IT Operations Specialist – Key Responsibilities & Requirements
Position Overview
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Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.
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Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.
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Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.
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Collaborate with global IT teams to align on policies, processes, tools, and best practices.
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Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.
End User Support
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Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.
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Support employees throughout onboarding, day-to-day operations, and offboarding.
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Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.
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Escalate complex issues while maintaining ownership, communication, and follow-through.
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Deliver a responsive, customer-centric support experience with a focus on user satisfaction.
Device Lifecycle Management
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Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.
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Manage IT asset inventories and maintain accurate lifecycle documentation.
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Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.
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Coordinate hardware upgrades, replacements, and refresh programmes.
Systems & User Administration
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Manage user provisioning and deprovisioning across business applications and SaaS platforms.
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Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.
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Maintain and update IT documentation, procedures, and knowledge base articles.
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Assist with operational improvements, standardisation projects, and service enhancement initiatives.
Workplace Technology & AV Support
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Provide support for meeting room technology and collaboration platforms.
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Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.
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Escalate advanced AV issues to specialist support teams when required.
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Support events, meetings, and conference room readiness activities.
Candidate Profile
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Proven experience in IT Support, IT Operations, or Service Desk environments.
•
Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.
•
Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.
•
Advanced MacOS administration and end-user support experience.
•
Excellent communication, customer service, and stakeholder management skills.
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Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.
Preferred Certifications
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CompTIA A+
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CompTIA ITF+ (IT Fundamentals)
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Google IT Support Professional Certificate
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Microsoft Certified: Endpoint Administrator Associate
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Jamf Certified Associate
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Okta Certified Professional
About the company
**WHO WE ARE:**EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.