Responsibilities:
Escorts patient to exam room, takes appropriate vital signs and documents all necessary health information into the electronic medical record.
Responds to patients concerns appropriately.
Completes referrals and obtains pre-authorizations for diagnostic testing.
Follows proper protocol for collection and delivery of specimens.
Participates in all required meetings and practice huddles.
Completes incoming patient forms and ensures forms are scanned into the electronic medical record if applicable.
Uses Universal Precautions with all encounters. Knows and follows procedure for handling occurrences involving exposure to blood or other body fluid.
Documents all exposure incidents per St Peter’s Health Partners Medical Associates policy.
Notifies physician regarding patients in need of physician intervention.
Ensures that patient exam rooms are stocked and cleaned at all times.
Follows office protocol to ensure adequate supplies are ordered and stocked.
Performs office testing with appropriate training and within scope of practice.
Handles medical waste appropriately.
Provides educational materials to patients.
Provides patients with electronic copy of medical record.
If applicable perform front-end functions to insure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
Scheduling and registration
Check-in
Check-out
Charge entry/claims
End of day processes
General duties including but not limited to:
Document processing
Scanning
Inbox monitoring
Complies with Patient Centered Medical Home (PCMH) care delivery model.
Performs all mandatory training.
Maintains patient confidentiality and adheres to HIPAA regulations.
Works cooperatively with all team members to ensure quality patient care at all times.
Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Adheres to St Peter’s Health Partners Medical Associates Code of Conduct in performance of all job duties.
Obtains and maintains medical assistant certification according to MA certification policy.
Cross covers other areas as needed