Assistant Manager, Policy Servicing_Revival
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Before you apply
SeniorityLead
Experience5–7 yrs
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Possess either Degree in Business Administrative, Finance, or any related field(s)
Minimum 5 - 7years working experience in business with 2-3 years’ experience in team leader role and or senior associate/ executive role
Independent & strong interpersonal skills
Communication skill, with ability to communicate at all levels
Ability to produce high quality work under pressure
Ability to translate business issues/challenges into effective/creative program solutions
Knowledge of Life and/or Group and/or Banca Insurance
Policy servicing guidelines & procedures
Product Knowledge
Microsoft Office (Excel, Words & PowerPoint)
Technical knowledge of Life Underwriting
Leadership
Proactive
Able to lead small teams
Relationship Building & Management
Problem solving and decision making
Time management
Customer Service Orientation
Analytical Thinking
Cross Functional Knowledge
Sense of Urgency: Able to meet tight timelines
Detailed and emphasis on Performance Driven Culture
Multitasking & Flexible
High Level of integrity takes accountability of work and good attitude over teamwork
Takes initiative to improve current state of things and adaptable to embrace new changes
Demonstrate high level of integrity and accountability
Take initiative to drive improvements and embrace change
Majoring in Insurance or Finance would be added advantage
Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt shall be added advantage
Working experience in insurance related fields would be added advantage
Champion and embody our Core Values in everyday tasks and interactions
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively
Skills
Microsoft Office
Excel
Word
PowerPoint
About the Job Assistant
Team Leader Revival Unit that covers Reinstatement of Policy. To monitor and supervise team members in processing and ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organization. To assist Manager in leading/ co-leading/ participate in projects and initiatives set in order to achieve the departmental and organization key goals.
Key Responsibilities
•
As assistant team leader, to monitor and guide the team members in processing of the transactions.
•
Processing policyholder’s application within authority / access given.
•
Planning assignment of cases and supervision of the unit to ensure timeliness of processing and meeting the Turn Around time and Service Level Agreement.
•
Attend to all enquiries and complaint from customers (internal/ external), agents, and vendors; closely monitor until closure, understand its root cause & act to for prevention in the future.
•
Next-in-line to Manager for the Revival Unit • As Subject Matter Expert (SME) for the process of Reinstatement of Policy.
•
Actively participate in projects and initiatives set in order to achieve the departmental and organization key goals.
•
To assist Manager to carry out the task assigned, report progress and status.
•
To ensure monthly report is completed in timely manner.
•
Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
•
Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
•
Highlights any potential concerns /risks and proactively shares best risk management practices
Requirements
1.
Our Requirements Qualification
•
Possess either Degree in Business Administrative, Finance, or any related field(s).
•
Majoring in Insurance or Finance would be added advantage.
•
Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt shall be added advantage.
2.
Working experience
•
Minimum 5 - 7years working experience in business with 2-3 years’ experience in team leader role and or senior associate/ executive role.
•
Working experience in insurance related fields would be added advantage.
3. Skill set
•
Independent & strong interpersonal skills
•
Communication skill, with ability to communicate at all levels
•
Ability to produce high quality work under pressure
•
Ability to translate business issues/challenges into effective/creative program solutions
4**. Knowledge**
1.
Life and/or Group and/or Banca Insurance • Policy servicing guidelines & procedures
2.
Product Knowledge • Microsoft Office (Excel, Words & PowerPoint)
3.
Technical knowledge of Life Underwriting
5. Competencies
•
Leadership
•
Proactive
•
Able to lead small teams
•
Relationship Building & Management Problem solving and decision making
•
Time management
•
Customer Service Orientation
•
Analytical Thinking
•
Cross Functional Knowledge • Sense of Urgency: Able to meet tight timelines
•
Detailed and emphasis on Performance Driven Culture
•
Multitasking & Flexible
•
High Level of integrity takes accountability of work and good attitude over teamwork
•
Takes initiative to improve current state of things and adaptable to embrace new changes
•
Champion and embody our Core Values in everyday tasks and interactions.
•
Demonstrate high level of integrity and accountability.
•
Take initiative to drive improvements and embrace change.
•
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
•
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
About the company
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA-” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.