Job Responsibilities (listed in order of importance and/or time spent)
Responsibilities include, but are not limited to:
· Gathering necessary information that is pertinent for a complete and thorough patient intake, such as demographics, insurance information, clinical, lab and medical testing documentation
· Input accurate information while building and/or updating patient records
· Review all incoming faxed documents and attach to new or existing patient profile
· Contact patient or provider to obtain any missing information
· Verifying insurance to check for coverage and benefits pertaining to medications and services through the patients’ medical benefit
· Manage authorizations - submit and track requests for prior authorization
· Schedule services - arrange appointments appropriately that are in line with order and care plan
· Maintain records - keep patient records up to date and accurate including demographics, insurance information, registration forms, medical record requests
· Communicate - Keep patients and referral sources informed about the status of their referrals
· Document in the patient record all requests and conversations designed to help provide seamless coordination of care
· Assist with enrollment - Help patients enroll in programs that may help with out-of-pocket costs
· Collect Payment - Appropriately collect payment on patient balances, copays, and/or self-pay patients
· Answer Phones - Help answer patient questions, triage calls to appropriate team member or department, and involve appropriate persons to best assist questions at hand
· Promote training participation and help team members in following new and existing workflow processes
· Deliver messages that promote continuous improvement
· Comply with company “best practices”
· Other duties as assigned