[{Please note: below shown is text for “Professional” and separately for “Business Support” and “Technical Support”:}
{Professional:}
{Requires conceptual knowledge of theories, practices, and procedures within a job discipline}
{Performs routine assignments using existing procedures; Receives instruction, guidance and direction from more senior level roles}
{Applies general knowledge of business developed through education or past experience; Accountable for own contributions}
{Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments}
{Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines}
{Exchanges straightforward information, asks questions and checks for understanding}
{Has conceptual knowledge of theories, practises and procedures within a discipline typically acquired through a college or university degree or the equivalent work experience}
{Develops competence by performing structured work assignments and uses existing procedures to solve routine or standard problems}
{Has no discretion to vary from established procedures; Works under close supervision}
{Has no related work experience or has work experience but requires formal training in theories/concepts in own function}
{Business Support:}
{Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience}
{Requires advanced skills and expertise in a variety of work processes or activities; Generates new and innovative solutions to complex problems}
{May act as a lead, coordinating and facilitating the work of others, but is not a supervisor; Works autonomously within established procedures and practices}
{Anticipates patterns and links; looks beyond the immediate problem to the wider implications; Requires advanced skills and expertise in a range of processes, procedures and systems; Understands how related teams coordinate their efforts and resources to achieve objectives}
{As a specialist or lead for the team, may provide subject matter guidance to team members with less experience; Spends a majority of working time performing the same work processes and activities as employees on team; Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team}
{Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent}
{Evaluates and communicates unusual and/or complex content in a clear manner; May support the development of new and innovative solutions to complex problems; Supports the delivery of new solutions complex problems where precident may not exist}
{Technical Support:}
{Requires specialized expertise in technical processes or procedures; Completes assignments and facilitates the work activities of others; may coordinate work beyond own area; Spends a majority of working time performing the same work processes and activities as employees on team}
{May act as a lead, coordinating and facilitating the work of others but is not a supervisor; Works autonomously within established procedures and practices}
{Proposing improvements to processes and methods as needed; Requires specialized technical expertise within an analytical/scientific method or operational process to perform a broad range of complex work assignments}
{Understands how own and related teams efforts impact broader organizational objectives}
{Gathers and analyses data to identify and solve complex problems that arise with little or no precedent; Solves complex problems of a recurring nature}
{Impacts the effectiveness of own team and closely related teams; Exchanges advanced technical information and ideas effectively}
{Uses tact and diplomacy when dealing with own and other teams; Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience; Performs a variety of complex tasks and/or may lead a team in the performance of a variety of tasks that are often routine}]