Universal Member Support Specialist, Credit Union
Salary$25 – $32/hr
LocationLos Angeles, CA - University Park Campus
Work modeon-site
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentMember Experience
Company size10,000+ people
PostedMay 29, 2026 · 4mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in a related field
High school or equivalent
3-5 years of experience in customer service, sales, retail banking, or a financial institution
Must be familiar with Word, Excel and Outlook
Extensive knowledge of consumer lending products and services
Familiarity with financial regulations, including the Bank Secrecy Act, Regulation E, and the Gramm-Leach-Bliley Act
Strong interpersonal, written, and verbal communication skills
Ability to work independently and collaboratively in a team environment
Proven multitasking and relationship-building abilities in a sales or service environment
Experience with office management tools such as Google Workspace, Slack, and Microsoft Excel
Strong leadership, organizational, and operational skills
Demonstrated excellent interpersonal skills
Effective organizational skills
Utilizes effective sales techniques with limited supervision
Able to consistently meet or exceed established performance goals in a financial services environment
Knowledge of credit union service standards, loan operations, and applicable local, state, and federal regulations
Work authorization (USC will consider all qualified applicants)
Skills
Google Workspace
Slack
Microsoft Excel
Word
Outlook
Benefits
Health insurance
Dental insurance
Vision insurance
Retirement plan
Tuition reimbursement
Paid time off
About the role
USC Credit Union is seeking a Universal Member Support Specialist to join its Member Experience team. Reporting directly to the Chief Experience Officer, this role provides on-site operational and staffing support across branch locations while helping deliver an exceptional member experience. The position combines teller operations, member service support, branch leadership assistance, training, and operational oversight to ensure smooth and compliant branch operations.
Responsibilities include, but are not limited to:
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Provide on-site coverage to maintain staffing continuity, including teller support, member service functions, and branch leadership or assistant manager duties as needed.
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Maintain flexibility to work across various shifts and branch locations based on operational demands.
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Conduct branch visits to ensure compliance with credit union policies, procedures, and internal controls.
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Perform audits of cash drawers, vaults, negotiable instruments, and member documentation.
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Observe employee performance and service delivery, providing real-time coaching and guidance to improve member engagement and operational effectiveness.
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Support additional operational departments, including Digital Experience, Account Services/EFT, and Contact Center operations, when needed.
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Report audit findings, compliance concerns, operational issues, and service gaps to Retail Management and department leaders for follow-up.
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Foster a workplace culture aligned with the USC Code of Ethics, where employees feel valued and empowered to contribute.
The ideal candidate will:
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A bachelor’s degree in a related field.
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3–5 years of experience in customer service, sales, retail banking, or a financial institution.
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Extensive knowledge of consumer lending products and services.
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Familiarity with financial regulations, including the Bank Secrecy Act, Regulation E, and the Gramm-Leach-Bliley Act.
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Strong interpersonal, written, and verbal communication skills.
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The ability to work independently and collaboratively in a team environment.
•
Proven multitasking and relationship-building abilities in a sales or service environment.
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Experience with office management tools such as Google Workspace, Slack, and Microsoft Excel.
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Strong leadership, organizational, and operational skills.
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Knowledge of credit union service standards, loan operations, and applicable local, state, and federal regulations.
Compensation:
The hourly rate range for this position is $25.00 - $32.00, depending on qualifications and experience. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal equity, and external market considerations.
Why USC Credit Union is a Great Place to Work
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Medical, Dental, Vision options through USC Network: Benefits & Perks - Employee Gateway
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Dependent Care and Health Care Flexible Spending Accounts (FSAs): Family and dependent care resources - Benefits and Perks
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Retirement with up to 10% employer contributions: Retirement & savings - Benefits and Perks
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Tuition reimbursement: Tuition benefits - Benefits and Perks
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Paid Time Off (PTO) includes vacation accrual based on hire date and years of benefits-eligible service, including up to 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: Time off - Benefits and Perks
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Life and voluntary insurance benefits: Life and voluntary insurance benefits - Benefits and Perks
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WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: WorkWell Center
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Other generous perks and discounts: Benefits & Perks - Employee Gateway
Fight On!
Minimum Education: High school or equivalent Minimum Experience: Must be familiar with Word, Excel and Outlook. Demonstrated excellent interpersonal skills. Has effective organizational skills. Utilizes effective sales techniques with limited supervision. Able to consistently meet or exceed established performance goals in a financial services environment.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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Notice of Non-discrimination
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Employment Equity
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Read USC’s Clery Act Annual Security Report
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USC is a smoke-free environment
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Digital Accessibility
Hiring process
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$147425.htmld