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/Customer Service Representative jobs
U-Haul

Customer Service Representative

LocationAuburn, Alabama
Work modeon-site
SeniorityEntry
EquityIncluded
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have13
Valid driver's license and ability to maintain a good driving record
High school diploma or equivalent
Ability to assist customers inside and outside a U-Haul center
Ability to use smartphone-based U-Scan technology to manage rentals and inventory
Ability to move and hook up U-Haul trucks and trailers
Ability to clean and inspect equipment on the lot including checking fluid levels
Ability to answer questions and educate customers regarding products and services
Ability to prepare rental invoices and accept equipment returned from rental
Ability to install hitches and trailer wiring
Ability to fill propane (certification offered through U-Haul upon employment)
Ability to drive a forklift (certification offered through U-Haul upon employment)
Ability to perform other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University
Eligibility1
Must be legally authorized to work and must not require employer sponsorship
Skills
smartphone
Benefits
Career stability
Opportunities for advancement
Mindset app reimbursement
Gym reimbursement program
Health insurance
Paid holidays
Paid vacation
Paid sick days
Life insurance
Metlaw legal program
Metlife auto and home insurance
Discounts on apple products
Discounts on dell computers
Discounts on cell phone plans
Discounts on hotels
401(k)
Employee stock ownership plan
24 hour physician available for kids
Dental insurance
Vision insurance
Business travel insurance
You matter EAP
Lifelock identity theft protection
Critical illness group accident insurance
Dave ramsey smartdollar program
United States
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
136 West Creek Parkway, Auburn, Alabama 36830 United States of America
About the role
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Hiring process
Our motto is ‘Hire Fast, Pay Fast.’ You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
•
Career stability
•
Opportunities for advancement
•
Mindset App Reimbursement
•
Gym Reimbursement Program
•
Health insurance & Prescription plans, if eligible
•
Paid holidays, vacation, and sick days, if eligible
•
Life insurance
•
MetLaw Legal program
•
MetLife auto and home insurance
•
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
•
401(k) Savings Plan
•
Employee Stock Ownership Plan (ESOP)
•
24-hour physician available for kids
•
Dental & Vision Plans
•
Business travel insurance
•
You Matter EAP
•
LifeLock Identity Theft Protection
•
Critical Illness/Group Accident Insurance
•
Dave Ramsey’s SmartDollar Program
Customer Service Representative Responsibilities:
•
Assist customers inside and outside a U-Haul center with U-Haul products and services.
•
Use smartphone-based U-Scan technology to manage rentals and inventory.
•
Move and hook up U-Haul trucks and trailers.
•
Clean and inspect equipment on the lot including checking fluid levels.
•
Answer questions and educate customers regarding products and services.
•
Prepare rental invoices and accept equipment returned from rental.
•
Install hitches and trailer wiring.
•
Fill propane (certification offered through U-Haul upon employment)
•
Drive a forklift (certification offered through U-Haul upon employment)
•
Other duties as assigned
•
Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
•
Valid driver’s license and ability to maintain a good driving record
•
High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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