Duties & Responsibilities:
Product strategy. Set the direction for Practice across its three markets: where to invest, where to standardize on shared platform capability, and where a module should be sustained rather than developed. Maintain a defensible view of the competitive position against virtual lab providers, intervention software and hands-on technical training platforms.
Roadmap and prioritization. Own a published roadmap with a clear rationale for sequencing, balancing client commitments, platform debt, regulatory requirements and new capability. Say no in a way that holds up, and keep the roadmap current as commitments change.
Discovery and requirements. Work directly with teachers, learning designers, lab administrators, IT staff and corporate training leads to establish what the product needs to do. Translate that into specifications, acceptance criteria and measurable outcomes rather than feature lists.
Delivery with engineering. Work with product owners and development teams through planning, sprint reviews and release. Hold scope, schedule and budget together, escalate early when one of the three has to give, and make the trade-off explicit rather than absorbing it quietly.
Presales support. Act as the product authority in qualified opportunities: demonstrations, solution design, technical objection handling, RFP and tender responses, security and compliance questionnaires. Judge which client-specific requests are viable and which are not.
Go-to-market. Own positioning, messaging and the launch plan for each release and module, working with marketing and sales enablement. Produce the materials that let the sales team sell Practice without you in the room.
Client relationships. Run a regular cadence with reference and strategic accounts, gather structured feedback, manage expectations on committed features and turn successful deployments into case studies and references.
Pricing and commercials. Own the pricing and packaging model across modules and market segments, with input on licensing, bundling within the Constructor learning suite, and the commercial terms of custom work.
Compliance and trust. Keep the product aligned with GDPR, FERPA, COPPA and SOPIPA obligations and with accessibility requirements, working with legal and security. Child-facing products in public education carry a higher bar, and meeting it is part of the roadmap.
Performance measurement. Instrument the product, track adoption, engagement and learning outcomes, and use the evidence to decide what to build next and what to stop.