Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.
This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.
Key responsibilities
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Answer customer emails clearly and accurately within agreed response times
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Investigate issues and follow them through to resolution
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Keep ticket records, tags and notes accurate
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Escalate complex cases with a clear written summary
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Spot recurring problems and flag them to the team
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Contribute to help articles and saved reply templates
What you’ll need
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Experience in an email, ticket or written customer support role
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Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
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Excellent written English with a natural, professional tone
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Comfortable working to response-time targets
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A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
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Experience supporting a UK or international customer base
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Familiarity with a knowledge base or help centre
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Experience with live chat alongside email
What’s on offer
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100% remote — work from anywhere in South Africa
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Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
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Long-term placement with a stable UK employer
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Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we’ll be in touch.