LocationUSA - Reston; USA - Virtual - Washington; USA - Virtual - Virginia; USA - Virtual - Utah; USA - Virtual - Texas; USA - Virtual - Pennsylvania; USA - Virtual - Ohio; USA - Virtual - Kansas; USA - Virtual - North Carolina; USA - Virtual - New York; USA - Virtual - Illinois; USA - Virtual - New Jersey; USA - Virtual - Georgia; USA - Virtual - Florida; USA - Virtual - Connecticut; USA - Virtual - Missouri; USA - Virtual - California; USA - Virtual - Arizona; USA - Virtual - Michigan; USA - Virtual - Massachusetts; USA - Virtual - Maryland
Work moderemote · United States
Typefull-time
SeniorityMid
Company size50+ people
PostedSep 9, 2026 · 1mo ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Must have9
Verbal and written English skills essential
Experience / knowledge of IP networking and WAN network protocols
Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting
Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
Ability to type 40+ words per minute
Basic proficiency working in a Unix/Linux environment
Ability to multi-task and excel in a fast-paced environment
Working knowledge of ticketing systems such as Remedy and Salesforce, monitoring tools such as SolarWinds, Splunk and Netreo
Bachelors degree in a technical field or equivalent experience
Nice to have9
Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role
Working knowledge of LTE technologies including Diameter, S8, S6a
Working knowledge of SIP message calls flows and platform interworking
Working knowledge of IP networking technologies and troubleshooting
Cisco IOS and JunOS experience
Experience troubleshooting IPX networks
Experience troubleshooting BGP peering issues
Direct Experience with MetaSwitch Perimeta SBC is highly beneficial
A working knowledge of the ITIL framework, or ITIL foundation certification
Skills
SS7
SIP
Diameter
IPX
IP
BGP
Ethernet
DS0
DS1
DS3
optical circuits
Switches
Routers
STPs
DACS
DNX
DSR
Cisco IOS
JunOS
LTE
S8
S6a
MetaSwitch Perimeta SBC
Microsoft Office
Unix
Linux
Remedy
Salesforce
SolarWinds
Splunk
Netreo
ITIL
Benefits
Health insurance
Dental insurance
Life insurance
Paid holidays
Paid vacations
401(k)
About the company
An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS has an amazing opportunity in our Network Operations Center for a NOC Technician! In this role you will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.
Responsibilities
Primary Duties and Responsibilities:
•
Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.
•
Manage and resolve assigned incident tickets.
•
Provide direct support to internal and external customers to mitigate service impact resulting from network events.
•
Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
•
Perform troubleshooting for BGP peering and IP connectivity alarms
•
Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR’s and other muxing equipment
•
Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements
•
Work a rotating shift as required to support 7x24x365 Operations
•
Must be able to perform shift work including nights, weekends and holidays as required
•
Good communication skills and the ability to work well within a team.
Qualifications
Desired Competencies
•
Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role
•
Working knowledge of LTE technologies including Diameter, S8, S6a
•
Working knowledge of SIP message calls flows and platform interworking.
•
Working knowledge of IP networking technologies and troubleshooting.
•
Cisco IOS and JunOS experience
•
Experience troubleshooting IPX networks
•
Experience troubleshooting BGP peering issues
Desired Skills/Experience:
•
Verbal and written English skills essential.
•
Experience / knowledge of IP networking and WAN network protocols.
•
Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting
•
Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
•
Ability to type 40+ words per minute
•
Basic proficiency working in a Unix/Linux environment
•
Ability to multi-task and excel in a fast-paced environment
•
Direct Experience with MetaSwitch Perimeta SBC is highly beneficial
•
Working knowledge of ticketing systems such as Remedy and Salesforce, monitoring tools such as SolarWinds, Splunk and Netreo.
•
A working knowledge of the ITIL framework, or ITIL foundation certification.
Education: Bachelors degree in a technical field or equivalent experience
•
For this role, we anticipate paying $28.50 - $31.50 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.
Our people make all the difference in our success.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Legal
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.