Senior Desktop Support
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Before you apply
SalaryNo pay range posted
LocationMenlo Park, California, United States
Work modehybrid
Typecontract
SenioritySenior
DepartmentIT
Company size352+ people
PostedNov 16, 2023 · 2y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Nov 16, 202392% of this company's open roles have been listed for 90+ daysNo pay range listed, though California requires one
At a glanceSummarised by Seekless from the posting.
Proven experience as a Senior Desktop Support/IT Technician
Interpersonal and customer-facing skills
Troubleshooting complex technical problems
Proven excellence in customer service
Troubleshooting with all different types of issues
Experience with VDI
Experience with Microsoft
Experience with Windows 10
Experience with virtual desktops
Experience with imaging workstations
Experience deploying and troubleshooting break/fix hardware and peripherals
Skills
VDI
Microsoft
Windows 10
virtual desktops
imaging workstations
About the role
Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
Responsibilities
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Job description:
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Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
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Perform remote and on-site troubleshooting through efficient troubleshooting methodology
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Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
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Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
Requirements
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Interpersonal and customer facing skills
•
Proven experience as a Senior Desktop Support/ IT Technician
•
Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
•
Troubleshooting with all different types issues
•
Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals