Hotel Operations Supervisor
Read straight from Mohegan Tribe's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationUncasville, CT
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size5,001–10,000 people
PostedJul 20, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or equivalent
Two years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel
Excellent written and verbal communication skills
Strong organizational and multi-tasking skills and the ability to delegate tasks
Basic computer skills in Microsoft Word, Excel and Outlook
Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations
Extensive knowledge of the property and local areas and destinations
Possesses a high level of maturity to deal with the most discriminating guest requests and requirements
Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Must be able to stand, reach, bend or sit for extended periods of time
Must be able lift up to 100 lbs.
Must be able to work various shifts and flexible hours
Mohegan Sun practices Native American Preference in hiring
Skills
Microsoft Word
Excel
Outlook
LMS
LRS
HMS
RPOS
Lodgenet
Bar tech
Espresso
Telecheck
Time Lox/DC Onesystems
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
About the role
Job Description
Position Summary:
This position is responsible for assisting with the supervision, direction and on going training of the Front Desk, Concierge, VIP Check-In and Bell Services staff.
Responsibilities
Primary Duties and Responsibilities: includes but not limited to:
•
Assists in the hiring, scheduling, training, evaluating and counseling of the Front Desk, Concierge, VIP Check-in and Bell Services staff
•
Addresses all Guest concerns in a timely manner
•
Ensures back-up reports are run and documents are current
•
Runs and reviews Manual over-ride report and room revenue potential
•
Responsible for the completion of the over the credit and non-zero reports
•
Completes the preparation, arrival and departure of all corporate, convention and bus groups
•
Monitors employee and guest interactions according to the WOW Customer Service Standards by conducting surveys of customer service levels through LRS and tracking the results
•
Monitors the accurate completion of daily room blocking (i.e. deposits and accessible rooms)
•
Processes due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rack
•
Performs the daily date-roll process, including posting of room and tax, disputes, suspense, batching of telecheck machines and reporting functions
Secondary Duties and Responsibilities:
•
Assists guests in making dinner and spa reservations as well as transportation needs
•
Keeps staff aware of the Current Guest Service Scores and develops ways to increase them
•
Performs pre-shift meetings on an hourly basis to keep staff informed of changes
Minimum Education and Qualifications:
•
High School Diploma or equivalent
•
Two years of hotel front office experience in a high volume, complex casino/hotel environment or four or five star luxury hotel
Competencies: Incumbent will master the following competencies while in this position:
•
Excellent written and verbal communication skills
•
Strong organizational and multi-tasking skills and the ability to delegate tasks
•
Basic computer skills in Microsoft Word, Excel and Outlook
•
Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Bar tech, Espresso, Hotel paging system, Telecheck, Time Lox/DC Onesystems and any other software system used in Hotel Operations
•
Extensive knowledge of the property and local areas and destinations
•
Possesses a high level of maturity to deal with the most discriminating guest requests and requirements
•
Knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
•
Knowledge of Mohegan Sun corporate and department policies and procedures
•
Must attend all appropriate Human Resources Supervisor Training classes
Physical Demands and Work Environment:
•
Office work environment
•
Must be able to stand, reach, bend or sit for extended periods of time
•
Must be able lift up to 100 lbs.
•
Must be able to work various shifts and flexible hours
Legal
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That’s opportunity!
.
Mohegan Sun practices Native American Preference in hiring. “Native American” means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.