Call Center Analyst
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Before you apply
LocationTaguig City, Manila, Philippines
Work modehybrid
SeniorityMid
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Plans and monitors customer contact center schedules and operations
Provides management information and productivity forecasts by observing customer call patterns
Develops, monitors and analyzes key performance indicators
May schedule call center equipment maintenance and repair appointments
Specialist career stream: individual contributor with responsibility in a professional discipline or specialty
Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results
May act as a mentor to colleagues or may direct the work of other lower level professionals
Established and productive individual contributor
About the company
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You’ll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
A Day in the Life
Our Global Diabetes Capability Center is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.
This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
#BetterDaysStartNow
Responsibilities
Responsibilities may include the following and other duties may be assigned.
•
Plans and monitors customer contact center schedules and operations.Provides management information and productivity forecasts by observing customer call patterns.
•
Develops, monitors and analyzes key performance indicators.
•
May schedule call center equipment maintenance and repair appointments.
SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.
DIFFERENTIATING FACTORS
Autonomy: Established and productive individual contributor.