Executive - Customer Service
Read straight from Cae's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationMumbai
Work modeon-site
Typecontract
SeniorityEntry
Experience1–2 yrs
Company size10,000+ people
PostedMar 20, 2026 · 7mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Professional attitude towards customers
Positive attitude while handling customers
Communicate well through numerous communication channels
Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward
Identify and resolve customer complaints
In-depth knowledge about business to manage customer complaints
Record customer feedback for process improvement
Communicate and coordinate effectively with internal departments
Maintain customer database as per company process
Follow company process accurately and efficiently
General education degree or basic high school diploma
Calm and patient with customers
Basic skills in computers
High level of professionalism
Ability to handle stress
Excellent verbal and communication skills
Organized and multi-tasking
Ability to learn other software systems relatively easily
Good writing skills (email etiquette)
Team player
Empathy
Confidentiality
Relevant experience in customer service
Graduate degree of any management branches with 1-2 years experience in front end desk executive
Equal opportunity employer commitment
Skills
computer
Total no of positions - 4
Position Type - Contingent / Contract
Timing: (Rotational shift 6 days working)
Job Description
• They must possess a professional attitude towards customers.
• The representative should also demonstrate a positive attitude while handling customers.
• They should also communicate well with customers through numerous communication channels.
• Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
• The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
• They should also have in-depth knowledge about business based on which they can manage customer complaints.
• The staff must also record customer feedback for process improvement as per company process.
• Communicate and coordinate effectively with internal departments
• Maintain customer database as per company process
Requirements
• Follow company process accurately and efficiently Skill Set required
• Candidates must hold a general education degree or a basic high school diploma.
• The candidate should always be calm and patient with customers.
• Candidates must have basic skills in computers.
• Candidates with relevant experience in customer service are a preference.
• High level of professionalism (you are one of the faces of the company!)
• Ability to handle stress
• Excellent verbal and communication skills
• Organized and Multi-tasking
• Ability to learn other software systems relatively easily
• Good writing skills (email etiquette)
• Team player
• Empathy
• Confidentiality
Qualification:
Graduate degree of any management branches with 1-2 years
experience in front end desk executive is preferred.
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
Temporary (Fixed Term)
Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.
Data Privacy
Privacy Statement | CAE
Hiring process
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.