Essential Duties and Responsibilities
• Receive calls and take orders from customers.
• Submit and fulfill customer orders on the website.
• Serve as a first line web site support for the assigned customer base.
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
• Consistently work to help customers place their own orders on the website as they are able.
• Consult with customers to establish their whole/complete needs.
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
• Work with and manage Ops Technology/Yardi (property management software) orders with field sales representatives.
• Additional duties and responsibilities as needed and assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: o WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
o EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
o LOVE – Love the people, love the work and love the results.
o INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
o GRATITUDE – We recognize that we are blessed to be in the business of serving others.
o HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
o TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.