Principal Customer Engagement Specialist - Midwest Region (Touch Surgery / Digital, Data, & Ecosystem)
LocationState of Illinois, United States of America; State of Ohio, United States of America; Columbus, Ohio, United States of America
Work moderemote
Typefull-time
SeniorityLead
DepartmentDigital, Data, & Ecosystem
Company size10,000+ people
PostedOct 1, 2026 · 1w ago
Verified live2h ago
At a glanceSummarised by Seekless from the posting.
Must have5
Strong understanding of operating room environments, perioperative workflows, and the complexities of healthcare organizations
Ability to build relationships across perioperative teams
Clinical workflow expertise
Analytical thinking
Data-driven storytelling
Nice to have3
Leading analytical conversations
Translating product usage data into actionable insights
Communicating compelling business and clinical narratives
Eligibility2
Willingness to travel 75%+ within the territory
Preferred candidate location in Chicago, Illinois or Columbus, Ohio
Skills
video management
data analytics
artificial intelligence
We anticipate the application window for this opening will close on - 30 Oct 2026
About the company
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Digital, Data, & Ecosystem develops solutions that support perioperative teams through video management, data analytics, artificial intelligence, and surgical education platforms. Designed to integrate seamlessly into operating room workflows, these technologies help healthcare organizations enhance clinical collaboration, generate procedural insights, and advance surgical training across hospitals and health systems.
This field-based role supports customer accounts throughout the Midwest region and serves as a key partner to clinicians, operating room leadership, hospital administrators, and information technology teams. The position requires 75%+ travel within the territory.
Preferred candidate locations include Chicago, Illinois or Columbus, Ohio.
The Customer Engagement Specialist is a field-based partner to hospitals and health systems using Digital Technologies solutions. Success in this role requires a strong understanding of operating room environments, perioperative workflows, and the complexities of healthcare organizations.
Responsibilities
Working closely with surgeons, nurses, OR leaders, administrators, residents, and IT stakeholders, this individual will support technology adoption, optimize workflow integration, and expand solution utilization across customer organizations. The role requires the ability to build relationships across perioperative teams while applying clinical workflow expertise, analytical thinking, and data-driven storytelling to influence stakeholders and drive meaningful outcomes.
Nice to have
A strong preference will be given to candidates who are comfortable leading analytical conversations, translating product usage data into actionable insights, and communicating compelling business and clinical narratives that support adoption and growth.
About the Touch Surgery Ecosystem
The Touch Surgery Ecosystem includes a video management and data analytics platform powered by the DS1 computer, our first operating room device. The DS1 enables surgeons, OR team members, and trainees to securely access procedure videos shortly after surgery, using advanced AI algorithms to automatically process and upload content.