• Lead and manage the Commercial (F&O, CRM, and Billing) squad to ensure successful delivery of business and technology initiatives.
• Own the commercial roadmap and prioritize initiatives in collaboration with business stakeholders.
• Ensure high-quality delivery of enhancements, implementations, and production support.
• Collaborate with business, architecture, infrastructure, and development teams to deliver scalable solutions.
• Provide technical and functional leadership to the squad while promoting Agile best practices.
• Manage squad capacity, work allocation, and performance to achieve delivery objectives.
• Monitor risks, issues, dependencies, and ensure timely resolution.
• Drive continuous improvement in processes, solution quality, and operational efficiency.
• Build and maintain strong relationships with business stakeholders and vendors.
• Ensure compliance with organizational governance, security, and quality standards.