Enhance the client experience
* Greets and welcomes clients throughout all areas of the store
* Connects with clients in a genuine and meaningful way
* Provides clients advice and knowledge that they may not have realized they needed
* Makes every client interaction a personal and seamless experience
* Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
* Educates self and client on merchandise, events, promotions, policy and services
* Demonstrates expert styling and brand knowledge
* Recommends merchandise based on expert product knowledge and client preferences
* Graciously takes returns and offers options based on client’s needs
* Takes an omnitude approach to identify and recommend merchandise across all channels
* Utilizes selling tools and store technology to sell across all channels effectively
* Promotes benefits of the AYS program
* Achieves personal sales and boutique KPI goals
Cultivate and grow client base
* Cultivates the client relationship through personalized connection
* Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining/building spend of existing clients
* Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships
* Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
* Proactively utilizes mobile devices and selling technology to communicate with clients and expand business
Champion operational excellence
* Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)
* Follow and implement company policies and procedures
* Completes daily opening/closing checklists
Contribute to team success
* Partners with others to provide the best client experience
* Actively creates a positive work environment through teamwork and collaboration
* Maintains positive working relationships throughout the company