Key Areas of Responsibility include:
• Achieving assigned objectives for orders and revenue through solution expansion and organic growth
• Developing a strategic roadmap which aligns customer needs, issues and opportunities with industry best practices and NCR’s offerings
• Understanding the customer’s business objectives and ensuring NCR is viewed as a strategic partner to help meet these goals
• Creating and owning relationships across marketing, operations, vendor management & IT to ensure the full breadth of NCR’s portfolio is leveraged to solve business issues
• Formulating account plans with measurable time-bound goals and objectives
• Managing the sales process by identifying opportunities, managing the funnel & forecast, handling contract negotiations and driving the deployment of solutions
• Coordinating engagements and leveraging all NCR resources
• Ensuring ongoing customer satisfaction during pre-sales and post-sales engagements
• Communicating effectively and driving cross-functional teams to ensure customer success
• Collaboration with customers and partners enabling them to experience greater business value through the implementation of solutions