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Cross Border Talents
Slovak Customer Support - Athens, Greece
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Location
Athens, Attica, Greece
Work mode
on-site
Type
full-time
Department
BPO_GRE2
Company size
1,001–5,000 people
First seen
1w ago
Last seen
3d ago
Cross Border Talents is looking for Slovak speakers to work in Athens, Greece.
Your role:
Responsibilities
•
Respond and record consumer inquiries/questions raised through free phone lines for customers;
•
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
•
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
•
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
•
Troubleshoot through the use of open questions, support documents, and system training;
•
Offer recommendations to common problems or frequently asked questions.
Requirements
•
High School Diploma or Higher;
•
Native/Fluent Slovak;
•
Good level of English, C1;
•
Writing speed: 20 words per minute;
•
Active Listening;
•
Good Problem Solving Skills;
•
Strong troubleshooting skills.
Benefits
•
Paid travel Expenses;
•
Health Coverage and Private Health Care;
•
Attractive Salary with performance bonus;
•
Working hours: 40h per week = is 8 hours per day / 5 days a weeks.
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